DIY Auto Parts Pro & Service Specialist

Advance Stores Company Inc (500); United States; On-site; USD 38,000 - 56,000; Full time

Job summary

Advance Auto Parts, Inc. is hiring a Retail Parts Pro to deliver expert parts guidance and DIY service support in-store and over the phone. You will navigate advanced store systems, perform parts lookups, and assist customers with diagnostics and product recommendations.

The role emphasizes safety, customer service, and achieving sales targets, with ASE certification preferred and the ability to work various shifts including weekends.

Qualifications

• Experience in automotive parts sales and customer service.
• Ability to read parts catalogs and use store systems.
• Strong communication and problem solving in English.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Maintain high customer service standards and store appearance.
• Serve as key holder with task assignment and safety duties.
• Assist in inventory processes and store organization.

Skills

Customer service

Parts lookup

Sales and upsell

English communication

MS Word/Excel

Education

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Advance Auto Parts, Inc. is hiring a Retail Parts Pro to deliver expert parts guidance and DIY service support in-store and over the phone. You will navigate advanced store systems, perform parts lookups, and assist customers with diagnostics and product recommendations.

The role emphasizes safety, customer service, and achieving sales targets, with ASE certification preferred and the ability to work various shifts including weekends.