Divisional Director, Patient Experience & Strategy

1103 Team Member Services; United States; On-site; USD 106,000 - 197,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth seeks a dynamic leader to drive Patient Experience (PX) strategy across divisions. You will partner with corporate and campus leaders to shape action plans, monitor PX metrics, and ensure excellence in culture and outcomes. Strong data interpretation and collaboration skills are essential.

This role requires 5+ years in healthcare with leadership experience, plus a Bachelor’s degree. The position emphasizes cross-functional accountability and continuous improvement across markets.

Qualifications

• Deep knowledge of PX principles and culture initiatives.
• Ability to interpret workforce data to drive improvements.
• Sets and communicates a clear PX strategy aligned with priorities.

Responsibilities

• Leads division-specific strategic priorities with partners.
• Uses data to shape divisional action plans and inform enterprise strategy.
• Oversees PX resources and drives accountability for PX outcomes.

Skills

PX Expertise

Data Interpretation

Strategic Vision

Influence & Collaboration

Organizational Acumen

Stakeholder Management

Education

Bachelor's degree

Master's degree

Job description

AdventHealth seeks a dynamic leader to drive Patient Experience (PX) strategy across divisions. You will partner with corporate and campus leaders to shape action plans, monitor PX metrics, and ensure excellence in culture and outcomes. Strong data interpretation and collaboration skills are essential.

This role requires 5+ years in healthcare with leadership experience, plus a Bachelor’s degree. The position emphasizes cross-functional accountability and continuous improvement across markets.