RN Patient Experience Leader – Campus PX Champion

1061 Team Member Services Executive; Ocala (FL); On-site; USD 73,000 - 136,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Ocala, FL is seeking a Nurse leader to drive patient experience (PX) improvements across the campus. You will translate priorities into measurable local outcomes and lead frontline teams.

You will coach staff, promote PX culture, collaborate across departments, and present to leadership. Requires RN with 5+ years healthcare and 3+ years in leadership; Lean/Six Sigma preferred.

Qualifications

• Bachelor's degree in Nursing required.
• Master's degree in Nursing preferred.
• 5+ years of healthcare/hospital experience required.
• 3+ years leadership experience required.
• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking preferred.
• Equivalent combinations of education and relevant work experience may be considered.

Responsibilities

• Leads the creation and execution of campus PX action plans by translating divisional and enterprise priorities into measurable local outcomes.
• Participates in rounding to capture real-time feedback from patients and families and shares PX data during daily huddles to ensure care teams have visibility into patient experience outcomes.
• Coaches and develops the care teams (all frontline staff including nurses, APPs, physicians, front-desk associates, technicians, social workers, and volunteers) through skills labs and real-time feedback.
• Promotes a PX-first culture across the campus by celebrating wins, amplifying positive patient and family feedback, and recognizing frontline staff for their commitment to patient experience excellence to PX.
• Fosters cross-departmental collaboration to embed PX strategies into daily operations, while gathering and integrating patient, family, and workforce feedback into planning and improvement efforts.
• Co-designs improvement initiatives in partnership with patients, families, and the workforce, prepares leaders for presentations at monthly governance meetings, and consults with campus executive leadership to execute comprehensive PX priorities.
• Performs other duties as assigned.

Skills

PX knowledge

PX implementation

Feedback utilization

Coaching & development

Stakeholder engagement

Campus operations

Service recovery

Education

Bachelor's degree in Nursing

Master's degree in Nursing

Tools

Lean

Six Sigma

PDSA

Design Thinking

Job description

AdventHealth in Ocala, FL is seeking a Nurse leader to drive patient experience (PX) improvements across the campus. You will translate priorities into measurable local outcomes and lead frontline teams.

You will coach staff, promote PX culture, collaborate across departments, and present to leadership. Requires RN with 5+ years healthcare and 3+ years in leadership; Lean/Six Sigma preferred.