Divisional Director Patient Experience

1103 Team Member Services; United States; On-site; USD 106,000 - 197,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth seeks a dynamic leader to drive Patient Experience (PX) strategy across divisions. You will partner with corporate and campus leaders to shape action plans, monitor PX metrics, and ensure excellence in culture and outcomes. Strong data interpretation and collaboration skills are essential.

This role requires 5+ years in healthcare with leadership experience, plus a Bachelor’s degree. The position emphasizes cross-functional accountability and continuous improvement across markets.

Qualifications

• Deep knowledge of PX principles and culture initiatives.
• Ability to interpret workforce data to drive improvements.
• Sets and communicates a clear PX strategy aligned with priorities.

Responsibilities

• Leads division-specific strategic priorities with partners.
• Uses data to shape divisional action plans and inform enterprise strategy.
• Oversees PX resources and drives accountability for PX outcomes.

Skills

PX Expertise

Data Interpretation

Strategic Vision

Influence & Collaboration

Organizational Acumen

Stakeholder Management

Education

Bachelor's degree

Master's degree

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time
Shift: Day (United States of America)
Address: 907 Sterthaus Dr
City: Ormond Beach
State: Florida
Postal Code: 32174

Job Description:

Leads and communicates division-specific strategic priorities in collaboration with corporate partners. Uses data and insights to identify trends, shape divisional action plans, and inform enterprise-wide strategy. Collaborates with cross-functional leadership to ensure accountability for PX performance and culture. Monitors and analyzes PX performance at the divisional level, using data to steer improvements and hold peers and subordinates accountable to goals and PX culture. Partners with divisional and campus C-suite leaders to drive shared accountability for PX outcomes and ensure consistent, sustainable excellence across all markets. Oversees and coordinates PX resources, including guiding the Divisional PX performance enablement leader to campuses based on need as identified through data. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Patient Experience (PX) Expertise: Deep knowledge of PX principles, employee engagement, and organization-wide culture initiatives. [Required]
• Data Interpretation: Ability to interpret and act on workforce and engagement data to inform decisions and drive improvements. [Required]
• Strategic Vision: Sets and communicates a clear PX strategy that aligns with both divisional and corporate priorities. [Required]
• Influence & Collaboration: Effectively builds relationships and drives accountability among senior leaders and cross-functional teams. [Required]
• Organizational Acumen: Understands how PX strategies connect to business objectives and operational realities within the division. [Required]
• Stakeholder Management: Builds strong partnerships and effectively manages expectations across business functions and regions. [Required]

Education:

• Bachelor's degree [Required]
• Master's degree [Preferred]

Work Experience:

• 5+ years of healthcare/hospital experience [Required]
• 3+ years leadership experience [Required]
• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

• $106,059.20 - $197,267.20

Background Screening Requirement:

• Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.