Divisional Director Patient Experience

AdventHealth; Ormond Beach (FL); On-site; USD 106,000 - 197,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off from day one

403-B retirement plan

Parental leave

Job summary

AdventHealth in the United States, Florida is seeking a senior leader to drive Patient Experience (PX) across divisions. You will set strategy, monitor PX performance, and partner with campus and C-suite leaders to ensure consistent, sustainable PX excellence across markets.

Strong data interpretation and stakeholder collaboration are essential. The role emphasizes leading organization-wide PX culture initiatives, guiding teams, and aligning PX with enterprise priorities.

Qualifications

• Deep knowledge of Patient Experience (PX) principles, employee engagement, and culture initiatives.
• Ability to interpret workforce and engagement data to inform decisions and drive improvements.
• Sets and communicates a clear PX strategy aligned with divisional and corporate priorities.
• Builds relationships and drives accountability among senior leaders and cross-functional teams.
• Understands how PX strategies connect to business objectives and operational realities.
• Manages expectations across functions and regions with stakeholders.

Responsibilities

• Leads and communicates division-specific strategic priorities with corporate partners.
• Uses data and insights to identify trends and shape divisional action plans.
• Collaborates with cross-functional leadership to ensure accountability for PX performance and culture.
• Monitors PX performance at the divisional level and drives improvements.
• Partners with divisional and campus leaders to drive PX outcomes across markets.
• Oversees PX resources and guides performance enablement at campuses based on data.
• Performs other duties as assigned.

Skills

PX expertise

Data interpretation

Strategic vision

Influence & collaboration

Organizational acumen

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

907 Sterthaus Dr

City

Ormond Beach

State

Florida

Postal Code

32174

Job Description

• Leads and communicates division-specific strategic priorities in collaboration with corporate partners.

• Uses data and insights to identify trends, shape divisional action plans, and inform enterprise-wide strategy.

• Collaborates with cross-functional leadership to ensure accountability for PX performance and culture.

• Monitors and analyzes PX performance at the divisional level, using data to steer improvements and hold peers and subordinates accountable to goals and PX culture.

• Partners with divisional and campus C-suite leaders to drive shared accountability for PX outcomes and ensure consistent, sustainable excellence across all markets.

• Oversees and coordinates PX resources, including guiding the Divisional PX performance enablement leader to campuses based on need as identified through data.

• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Patient Experience (PX) Expertise: Deep knowledge of PX principles, employee engagement, and organization-wide culture initiatives. [Required]
• Data Interpretation: Ability to interpret and act on workforce and engagement data to inform decisions and drive improvements. [Required]
• Strategic Vision: Sets and communicates a clear PX strategy that aligns with both divisional and corporate priorities. [Required]
• Influence & Collaboration: Effectively builds relationships and drives accountability among senior leaders and cross-functional teams. [Required]
• Organizational Acumen: Understands how PX strategies connect to business objectives and operational realities within the division. [Required]
• Stakeholder Management: Builds strong partnerships and effectively manages expectations across business functions and regions. [Required]

Education

• Bachelor's degree [Required]
• Master's degree [Preferred]

Work Experience

• 5+ years of healthcare/hospital experience [Required]
• 3+ years leadership experience [Required]
• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$106,059.20 - $197,267.20

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.