District Staff Assistant

Congresswoman Deborah Ross (NC-2); Washington (District of Columbia); On-site; USD 42,000 - 58,000; Full time

Job summary

Congresswoman Deborah Ross (NC-2) in Raleigh district office seeks a Staff Assistant to greet visitors, answer calls, and respond to constituent requests. The role supports front office operations and handles various administrative tasks with a focus on accuracy and professionalism.

The position requires strong communication, organization, and the ability to manage multiple projects independently in a high‑stress environment. Reports to the District Director and may involve outreach and events.

Qualifications

• Experience handling multiple projects in high‑stress environments.
• Strong written and verbal communication and proofreading.
• Ability to multitask and work independently with tight deadlines.

Responsibilities

• Receive inquiries and direct to appropriate staff in a timely manner.
• Multitask and work independently under pressure with attention to detail.
• Assist District Director and staff on records management, constituent services, outreach.
• Perform special projects as assigned by the District Director.
• Serve as the point person for passport casework.
• Draft congratulatory and condolence letters.
• Support on‑the‑ground district events when the Congresswoman is present.
• Manage District Office interns.
• Work a flexible schedule, including long hours, nights, and weekends.
• Print and deliver the Congresswoman’s schedule when in district.
• Perform other duties as assigned and accept feedback.

Skills

Cooperative & courteous

Office equipment usage

Organizational skills

Proofreading

Professional telephone manner

Office policies & procedures

Office computer applications

Microsoft Office Suite

Tech troubleshooting

Clean driving record

Tools

Microsoft Office Suite

Job description

Congresswoman Deborah Ross (NC-2) is seeking a Staff Assistant for her Raleigh district office. The District Office Staff Assistant is often the first person constituents meet when interacting with our office. Our Staff Assistant greets visitors, answers the telephone, and responds to constituent requests for general information. This position also monitors delivery and pickup of materials, maintains the front office, and assists with various administrative duties. This position requires strong communication and organizational skills with an attention to detail.Candidates must exhibit experience managing multiple projects independently in high-stress environments on tight deadlines.The staff assistant will report to the District Director.

JOB FUNCTIONS

• Receive all incoming office inquiries (phone calls, emails, physical mail) and direct to the appropriate staff or elsewhere (local officials with jurisdiction, DC office, etc.) in a timely manner
• Requires initiative, strong interpersonal skills, the ability to multitask, work independently and effectively under pressure, make decisions and solve problems, orientation to detail, excellent verbal communication and writing skills
• Assist District Director and district office staff on a variety of assignments, including but not limited to: record management, constituent services, and supporting outreach efforts
• Performs special projects assigned by the District Director
• Serves as the point person for passport casework
• Drafts congratulatory and condolence letters
• At the district director's discretion, serves as staff on the ground with the Congresswoman when she is participating in district events
• Manages District Office interns
• Works a flexible schedule, including long hours, nights, and weekends at times both in the office and out in the district
• Prints and delivers the Congresswoman’s schedule to her when she is in the District, typically on nights and weekends
• Performs other duties as assigned
• Accept performance-based feedback and direction

SKILLS AND KNOWLEDGE REQUIRED

• Ability to work cooperatively and courteously with others
• Ability to use a photocopier, telephone, and other office equipment
• Excellent organizational and proofreading skills
• Professional telephone manner
• Knowledge of office policies, practices, and procedures
• Knowledge of office computer applications
• Proficiency in Microsoft Office Suite
• Ability to serve as the technology point person and troubleshoot problems
• A clean driving record and the ability to drive the Congresswoman to and from events as needed

Candidates with ties to NC-2 and who live in Wake County are strongly preferred.

The office is an equal opportunity employer; we do not discriminate on the basis of color, religion, sex, national origin, age, disability, gender identity or expression, or sexual orientation.