District Service & Parts Excellence Manager

Kia America; Renton (WA); On-site; USD 89,836 - 121,409; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Lease/purchase program

Holiday shutdown

Volunteer hours

Irvine campus amenities

Job summary

Kia America seeks a District Service & Parts Manager to enhance dealer customer experience and profitability by directing service, parts and warranty activities, with a focus on strengthening Kia’s brand perception. Regular dealership visits are essential.

This role leads annual business planning with dealers, staff training, and performance monitoring, while ensuring compliance with KUS standards and incentive programs. Frequent nationwide travel is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Specialized OEM automotive vocational or technical training preferred.
• Wholesale and retail dealership experience preferred.
• Business consulting experience.
• Understanding of financial statements, budgeting, and cost management.
• Ability to negotiate and resolve owner concerns consistent with KUS policies/procedures.
• Ability to develop a business case and deliver to dealership management teams.
• Ability to lead district-level meetings and deliver meaningful communications.

Responsibilities

• Lead district service activities and achieve customer satisfaction and retention targets.
• Direct Parts activities including marketing, drop ship, and sales targets.
• Oversee warranty activities and training programs.
• Guide dealer development and co-op marketing expenditures.

Skills

Customer service leadership

Communication

Project management

Driver's license

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Job description

Kia America seeks a District Service & Parts Manager to enhance dealer customer experience and profitability by directing service, parts and warranty activities, with a focus on strengthening Kia’s brand perception. Regular dealership visits are essential.

This role leads annual business planning with dealers, staff training, and performance monitoring, while ensuring compliance with KUS standards and incentive programs. Frequent nationwide travel is required.