District Parts / Service Manager #6

KIA Motors Group; Detroit, Northern (MI, KY); On-site; USD 99,000 - 133,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Lease/purchase programs

Holiday shutdown

Volunteer hours

Job summary

Kia seeks a District Parts & Service Manager to provide dealership consulting and support aimed at improving the Service Customer Experience and dealership profitability. You will help grow service retention and ensure compliance with Kia America standards; dealership visits are an essential function.

In this role, you will manage district service, parts marketing, warranty, training, and customer care activities across dealers.

Qualifications

• Bachelor’s degree or equivalent experience.
• Specialized OEM automotive vocational or technical training desirable.
• Wholesale and retail dealership experience desirable.
• Business consulting experience.
• Demonstrated evidence of technical aptitude, either via formal education or hands-on automotive experience.
• Understanding of financial statements, budgeting, and cost management.
• Ability to negotiate and resolve owner concerns consistent with KUS policies/procedures.
• Ability to develop a business case and deliver to dealership management teams
• Ability to lead district-level meetings and deliver meaningful communications

Responsibilities

• Direct district service activities to achieve customer satisfaction and retention.
• Lead district parts activities including marketing and sales targets.
• Oversee all District Warranty activities.
• Manage District Fixed Operations Training.
• Direct District Customer Care activities and programs.

Skills

Microsoft Office

Communication skills

Multi-project support

Driver's license

Education

Bachelor's degree or equivalent

Job description

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At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status

Exempt

General Summary

This role provides dealership consulting and support to improve the Service Customer Experience and maintain dealership profitability, enhancing customer perception of the brand and dealer while maximizing repeat purchase intent. The District Parts & Service Manager assists their dealers in marketing Kia parts and accessories, growing service retention, and ensuring compliance with all Kia America (KUS) standards and policies. Dealership visits are an essential function of this role.

Essential Duties and Responsibilities

1st Priority - 30%

Customer Experience: Manages and directs all District Service activities in accordance with KUS corporate and regional policies and procedures. This includes achievement of all Customer Satisfaction, Service Retention, and Quality initiatives and targets.

2nd Priority - 30%

Parts Sales & Marketing: Manages and directs all District Parts activities in accordance with KUS corporate and regional policies and procedures. This includes PIO/DIO, drop ship, parts and service marketing, and achievement of monthly and annual parts sales targets.

3rd Priority - 20%

Warranty: Lead all District Warranty activities in accordance with KUS corporate and regional policies and procedures.

4th Priority - 10%

Training: Manages and directs all District Fixed Operations Training activities in accordance with KUS corporate and regional policies and procedures.

5th Priority - 10%

Customer Care Consulting: Manages and directs all District Customer Care activities, including limited technical assistance, Express Service, and Kia Service Rental Program, in accordance with KUS corporate and regional policies and procedures.

Qualifications/Education

• Bachelor’s degree or equivalent experience.

Job Requirement

Overall Related Experience:

• Specialized OEM automotive vocational or technical training desirable.
• Wholesale and retail dealership experience desirable.
• Business consulting experience.

Directly Related Experience:

• Demonstrated evidence of technical aptitude, either via formal education or hands-on automotive experience.
• Understanding of financial statements, budgeting, and cost management.
• Ability to negotiate and resolve owner concerns consistent with KUS policies/procedures.
• Ability to develop a business case and deliver to dealership management teams
• Ability to lead district-level meetings and deliver meaningful communications

Position Requirements:

• Frequent travel may be required domestically and/or internationally
• Daily/weekly/monthly dealer visits are required and an essential function of this position.
• Frequent travel may include but is not limited to monthly/quarterly/annual visits to Regional Offices or Headquarters as required by the job
• May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
• Perform other duties as assigned
• Ability to relocate to a new location if requested by the company
• Must have valid Driver’s License and maintain a responsible record that meets the criteria established by KUS.
• Required to drive a company vehicle
  

Specialized Skills and Knowledge Required

SKILLS

• Working knowledge of personal computers and Microsoft suite of software.
• Excellent verbal and written communications skills.
• Ability to support multiple projects and ad-hoc assignments
• Maintain a valid driver’s license and responsible driving record.

PROBLEM SOLVING/DECISION MAKING

• Moderate level of independent judgment required to implement programs and make decisions on issues within the framework of established policies and procedures.
• Care for People
• Chase Excellence Every Day
• Dare to Push Boundaries
• Empower People to Act
• Move Further Together

Pay Range

$98,895.32 -$133,392.70

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUScomplies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUSEEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.