District Service Manager - Healthcare Linen Routes

ImageFIRST Healthcare Laundry Specialists; Lansdowne (MD); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Legal insurance

Hospital indemnity

401k match

Paid time off

Parental leave

Tuition reimbursement

Referral program

Great culture

Collaborative team

Job summary

ImageFIRST Healthcare Laundry Specialists in Lansdowne, MD is hiring a District Service Manager to oversee multiple service routes and drive growth through excellent customer relations. The role requires a Bachelor’s degree or equivalent managerial experience, 4+ years of route management, a clean driving record, and DOT medical certification.

You will lead, train, and coach staff, ensure safety, and monitor performance metrics.

Qualifications

• Bachelor’s Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Must possess a valid Driver's License at the time of hire.
• Must possess a valid DOT medical certification or obtain one within designated timeframe.
• This role occasionally requires covering delivery routes; meet DOT eligibility and operate company vehicles as needed.
• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational, problem-solving, and conflict management abilities.
• Proficiency in interpreting reports and performance metrics.
• High energy with the ability to multi-task and work independently.

Responsibilities

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Support route, sales, and administrative personnel.
• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check-ins.
• Ensure compliance with service and quality standards.
• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.
• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations, etc.).
• Oversee invoice accuracy, reconciliation, and reporting.
• Maintain adherence to all policies, guidelines, and external compliance standards.
• Schedule and manage routine maintenance on company trucks.
• Maintain truck maintenance logs and ensure operational readiness

Skills

Route management

Leadership

Customer service

Communication

Sales opportunity analysis

Problem solving

Multitasking

Time management

Team development

Reporting & metrics

Education

Bachelor’s Degree or equivalent managerial experience

Job description

ImageFIRST Healthcare Laundry Specialists in Lansdowne, MD is hiring a District Service Manager to oversee multiple service routes and drive growth through excellent customer relations. The role requires a Bachelor’s degree or equivalent managerial experience, 4+ years of route management, a clean driving record, and DOT medical certification.

You will lead, train, and coach staff, ensure safety, and monitor performance metrics.