District Service Manager

Mazda Motor Corporation; Tallahassee (FL); Remote; USD 87,000 - 126,000; Full time

Job summary

Mazda Motor Corporation is seeking a District Service Manager to partner with Mazda dealers and regional teams to raise customer satisfaction, drive service retention, and increase dealership profitability. The role emphasizes consulting with dealers, analyzing profitability, and aligning service and parts operations with Mazda programs.

The position requires strong leadership, strategic planning, and the ability to communicate effectively with dealer principals, general managers, and service

Qualifications

• Bachelor's degree in business administration or related discipline preferred
• Minimum 4+ years experience; 2+ years in a sales-related capacity; wholesale automotive experience preferred
• 3+ years in a demonstrated leadership role

Responsibilities

• Develop relationships with Mazda dealers and Mazda colleagues to improve service and profitability
• Assist in execution of action plans to improve customer experience and dealer profitability
• Perform profitability analyses and reviews with dealership management
• Review reports to identify gaps and recommend best practices
• Drive service traffic and wholesale parts and accessory business through marketing and merchandising
• Support and implement national and regional service and parts marketing plans

Skills

Project planning

Multi-project management

Effective communication

Relationship building

Computer literacy

Education

Bachelor's degree or equivalent

Job description

Job Description

District Service Managers are the direct interface with Mazda dealers. DSMs are responsible for helping the dealers in their assigned territory improve the Mazda customer experience, grow revenue and profit for their dealers and for Mazda, and ultimately increase service retention and repurchase loyalty in accordance with Mazda BVM philosophies.

Consulting Activities - 60%

Develop effective relationships with assigned Mazda dealers (dealer principal, general manager, service manager, parts manager) and with Mazda colleagues (DM, ZM, etc.) to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability.

Working with dealership management, develop and assist in the execution of action plans to improve the customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, shop efficiency, etc.)

Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience

Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.

Revenue Generation - 30%

Make recommendations and provide consultation to dealers to drive increased service traffic and increased wholesale parts and accessory business.

Assist in the development and execution of marketing messages and in dealer merchandising inclusive of execution of marketing messages across multiple platforms including digital/SEM/social.

Support and implement national and regional service and parts marketing plans and initiatives.

Achieve assigned parts sales objectives.

General Administration - 10%

Review available reports and results regularly in preparation to make recommendations while visiting dealers each week.

Assist dealer in being compliant with MNAO policies

Direct dealers to resources for the resolution of concerns including but not limited to; parts supply, customer experience, Mazda programs, vendor and supplier issues, etc.

Documentation of Contacts

The Dealer Business Contact System must be utilized for the documentation of regular, timely dealer contact reports.

Other region-specific duties as assigned by management

Qualifications and Other Requirements

Education (Minimum):Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)

Experience:Minimum of 4 plus years’ experience, with a proven track record of success:2 plus year experience in a sales related capacity; previous wholesale automotive experience preferred Retail experience a plus.

4 plus years overall work experience

3 plus years in a demonstrated Leadership role

Knowledge/Skills/Abilities

Valid Driver's License for state of residence (required)

Ability to plan, organize, and manage multiple projects simultaneously

Strong business acumen in dealership operations

Communicate effectively, both orally and in writing

Establish and maintain effective relationships with dealers, staff and senior management

Computer knowledge including spreadsheet and internet applications

Travel

Yes, Daily

Working Conditions

A satisfactory driving record as determined by the Company and a current, valid State driver's license are required.We support Remote work in the following states:Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Pay Range

$87,000.00 - $126,225.00

Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Learn more about MNAO’s comprehensive benefits package here