Region Operations Specialist

Mazda North American Operations

Oakbrook Terrace (IL)

On-site

USD 62,000 - 90,000

Full time

3 days ago

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Job summary

Mazda North American Operations is seeking a Regional Operations Specialist to support the region’s field operations and dealer-facing functions, including DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, and vehicle incentives.

You will analyze performance, manage budgets, develop region communications, and lead ad hoc projects with data in Excel and PowerPoint, collaborating with region leadership, dealers, and corporate staff.

Qualifications

Bachelor's degree in Business, Marketing, Finance or related field.
Customer-facing experience or internship preferred.
Experience in a sales-related role using a consultative approach.
Automotive industry knowledge preferred.

Responsibilities

Communication Support 30%: Develop regular Region to Dealer communications for Aftersales, Incentives, Sales Planning, Parts Sales or Mazda Program Generalist.
Performance Management 30%: Program and performance monitoring of Regional Operations initiatives; integrate national, regional, district plans.
Project Management 30%: Assist annual, quarterly, monthly regional projects; develop presentations and report progress; region champion of Business Objects/Oracle tools.
Budget Management 10%: Monitor, track, and reconcile department budgets; assist Department Manager with budget analysis.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Communication (oral & written)

Time management

Microsoft Office

Education

Bachelor's degree in Business, Marketing, Finance or related field

Tools

Excel

PowerPoint

Outlook

Word

Job description

Job Description

Day-to-day support of regional field operations team and management of dealer facing regional administrative functions, inclusive of DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, Vehicle Incentives and Aftersales Operations. The Regional Ops Specialists would also be responsible for answering inquiries from dealers on policies, procedures and processes, inclusive of warranty questions, labor rate and parts markup increases, while providing an exceptional level of service to the Mazda dealer network. These positions successfully collaborate with region leadership and field team to identify opportunities to optimize dealer performance, spearhead program administration, analyze and report on key metrics, manage department budget, and ensure effective communications between management, field, and dealers.

Communication Support 30%

Develop regular Region to Dealer communications for respective assigned area: Aftersales, Incentives, Sales Planning, Parts Sales or Mazda Program Generalist.
Manage proper messaging, timing, activities, and effective administration of assigned area.
Develop regular Region to Field communications of out-of-line conditions and recommended actions.

Performance Management 30%

Program and performance monitoring of Regional Operations initiatives that focus on/measure dealer performance and business planning.
Integrate and support national, regional, district plans and initiatives.

Project Management 30%

Assist annual, quarterly, and monthly regional projects. Establish and maintain ad hoc analysis, tracking, and reporting of project progress, completion, and review.
Incorporate BO data into actionable information (Excel, PowerPoint, etc.), develop presentations, and present findings.
Region champion of Business Objects/Oracle software tools. Lead regional research efforts, data analysis and dissemination.

Budget Management 10%

Monitor, track, and reconcile department budgets.
Assist Department Manager as needed for budget analysis.

Education (Minimum)

Qualifications and Other Requirements:

Bachelor's degree in Business, Marketing, Finance or related field, or equivalent combination of education, training and work experience.

Experience

Prior work experience in a customer facing role or internship preferred.
Experience in a sales related role using a consultative approach.

Preferred, But Not Required

Understanding of automotive mechanics and industry terminology.

Experience with an automotive OEM in a corporate, region or field role with understanding of an OEM/dealership relationship.
Automotive or relevant industry experience in fixed operations, i.e. experience in a service or parts related role working for a repair shop, parts store, parts or accessories supplier, etc.

Proven Track Record In The Following

Ability to produce timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.

Knowledge/Skills/Abilities

Must be analytical and a problem solver with the ability to identify problems and/or cause-effect relationships; identify key issues; secure relevant information from all appropriate sources; identify possible root causes of problems and develop and implement corrective actions for resolution.
Well-balanced interpersonal skills; must be able to clearly and effectively communicate both orally and in writing, using good grammatical form, both in general correspondence, as well as on technical issues.
Must be able to establish and maintain effective working relationships with all levels of management, dealers, field staff, corporate staff and vendors.
Must consistently maintain a professional and respectful demeanor/attitude; work effectively with team/work group, as well as with other departments and/or outside contractors/ clients/vendors.
Must consistently adhere to MNAO's policies and procedures and be a positive example for others by demonstrating the Company's core competencies.
Advanced knowledge of Microsoft Office and computer literacy with spreadsheets, word processing and business systems (e.g. Excel, Word, PowerPoint, and Outlook).
Critical thinking, attention to details, accuracy and data integrity is required.
Strong organizational skills and the ability to prioritize tasks are essential.
Self-motivated and capable of working with minimal supervision and/or direction.

Travel

Required 1- 4 times per year