District Service Manager

FHLB Des Moines; Milwaukee, Northern (WI, KY); Hybrid; USD 87,000 - 126,000; Full time

Job summary

Mazda is seeking a District Service Manager to partner with Mazda dealers, drive customer experience improvements, and grow service revenue in the assigned territory. You will analyze profitability, develop action plans with dealer management, and help implement service and parts strategies to boost retention and loyalty.

The role requires a Bachelor's degree and 4+ years’ experience, including leadership roles, with daily travel and a current driver's license.

Qualifications

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)
• Minimum of 4+ years’ experience; 2+ years in a sales-related capacity; leadership role in past positions
• Strong planning, organization, and ability to manage multiple projects simultaneously
• Strong business acumen in dealership operations; excellent communication skills

Responsibilities

• Develop effective relationships with assigned Mazda dealers and Mazda colleagues to improve service and profitability
• Assist in execution of action plans to improve customer experience and dealer profitability
• Provide profitability analyses, reviews, and consultations with dealership management to drive revenue and control costs
• Review reports and customer feedback to identify gaps and propose best practices
• Daily travel to dealer sites to monitor progress and support initiatives

Skills

Planning & organizing

Communication skills

Dealership operations knowledge

Business acumen

Computer literacy

Education

Bachelor's degree in business administration, automotive technology, marketing, or related discipline

Tools

Spreadsheet

Internet applications

Job description

Job Description

District Service Managers are the direct interface with Mazda dealers. DSMs are responsible for helping the dealers in their assigned territory improve the Mazda customer experience, grow revenue and profit for their dealers and for Mazda, and ultimately increase service retention and repurchase loyalty in accordance with Mazda BVM philosophies.

Consulting Activities – 60%

Develop effective relationships with assigned Mazda dealers (dealer principal, general manager, service manager, parts manager) and with Mazda colleagues (DM, ZM, etc.) to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability. Working with dealership management, develop and assist in the execution of action plans to improve the customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, shop efficiency, etc.) Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.

Revenue Generation – 30%

Make recommendations and provide consultation to dealers to drive increased service traffic and increased wholesale parts and accessory business. Assist in the development and execution of marketing messages and in dealer merchandising inclusive of execution of marketing messages across multiple platforms including digital/SEM/social. Support and implement national and regional service and parts marketing plans and initiatives. Achieve assigned parts sales objectives.

General Administration – 10%

Review available reports and results regularly in preparation to make recommendations while visiting dealers each week. Assist dealer in being compliant with MNAO policies Direct dealers to resources for the resolution of concerns including but not limited to; parts supply, customer experience, Mazda programs, vendor and supplier issues, etc. Documentation of Contacts- The Dealer Business Contact System must be utilized for the documentation of regular, timely dealer contact reports. Other region-specific duties as assigned by management.

Qualifications and Other Requirements

Education (Minimum): Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)

Experience: Minimum of 4 plus years’ experience, with a proven track record of success: 2 plus year experience in a sales related capacity; previous wholesale automotive experience preferred Retail experience a plus. 4 plus years overall work experience 3 plus years in a demonstrated Leadership role

Knowledge/Skills/Abilities: Valid Driver's License for state of residence (required) Ability to plan, organize, and manage multiple projects simultaneously Strong business acumen in dealership operations Communicate effectively, both orally and in writing Establish and maintain effective relationships with dealers, staff and senior management Computer knowledge including spreadsheet and internet applications

Travel

Daily

Working Conditions

A satisfactory driving record as determined by the Company and a current, valid State driver's license are required. We support Remote work in the following states: Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Pay Range

Pay Range $87,000.00 - $126,225.00 Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Benefits

Learn more about MNAO’s comprehensive benefits package here

About Mazda

Mazda was founded in 1920 in Hiroshima, Japan. We are a multi-national company that embraces and celebrates multicultural environments. We are rebels in the automotive space which is part of our DNA that we call the Challenger Spirit. We put our customers first and offer a unique customer experience. Mazda’s products combine technology, design, and the joy of driving pleasure.

Additional Resources

https://www.mazdausabenefits.com

https://insidemazda.mazdausa.com/

We have a driven and passionate working environment. One of our divisions gets to show off in a unique way, check out https://www.mazdausa.com/why-mazda/motorsports