District Parts & Service Manager — Field Operations

Hyundai Motor Company; Plano (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Holiday Pay

Vacation and sick time off

Monthly vehicle lease allowance

Job summary

Hyundai Motor Company in Plano, TX is seeking a District Parts & Service Manager to liaison between Hyundai Motor America and dealerships. You will enhance dealer performance in vehicle sales, customer retention, and profitability by implementing programs and ensuring adherence to policies.

Strong leadership, analytical, and financial insight are essential. The role requires extensive wholesale automotive experience, dealer relationship skills, and a solid grasp of parts/service operations, with

Qualifications

• Six or more years of experience in wholesale automotive operations.
• Industry knowledge – Automotive Retail.
• Demonstrates a sound understanding of automotive dealership sales/service/parts operations and financial services.
• Strong written and oral communication skills; proficient with common Windows software (Excel, Word, PowerPoint).
• Problem solving using qualitative and quantitative analysis; tests and implements solutions.
• Customer service orientation; understands customer needs and delivers solutions.
• Business and financial literacy; understands financial indicators and profitability.
• Organizational/Planning skills; can manage multiple projects with tracking and follow-up.
• Negotiation and conflict resolution; builds relationships and resolves disputes.
• Performance/Results focused; pursues aggressive goals and drives issues to closure.

Responsibilities

• Regularly communicate with dealers to implement and administer HMA programs, policies, and procedures.
• Monitor and advise dealers and regional management on performance and adherence related to Parts Sales, Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, and Customer Satisfaction.
• Communicate HMA objectives and work with dealers to ensure progress toward assigned goals.
• Provide technical support to diagnose vehicle operating issues, verify warranty repair procedures, and address customer concerns.
• Submit written reports and monitor dealer compliance with the HMA dealer agreement.
• Recommend operational improvements to enhance customer satisfaction, retention, market penetration, and parts and service profitability.
• Ensure consistent dealer attendance and participation in regional and satellite training programs.
• Implement customer satisfaction processes and manage customer complaint resolution within the assigned district.
• Meet with customers as required to resolve concerns.
• Maximize parts and accessory sales within the assigned district.
• Administer HMA goodwill funds to improve customer satisfaction and increase repurchase intent.
• Represent Hyundai Motor America in BBB and Lemon Law cases; assist corporate attorneys as needed.
• Identify Parts and Service department deficiencies and recommend corrective actions.
• Analyze technical concerns and authorize warranty and goodwill repairs per policy.
• Approve discretionary goodwill-related parts expenses.
• Evaluate customer disputes and approve appropriate financial assistance.

Skills

Wholesale experience

Automotive industry knowledge

Customer service

Communication skills

Problem solving

Negotiation

Financial literacy

Organizational skills

Results-driven

Education

High school graduate

Job description

Hyundai Motor Company in Plano, TX is seeking a District Parts & Service Manager to liaison between Hyundai Motor America and dealerships. You will enhance dealer performance in vehicle sales, customer retention, and profitability by implementing programs and ensuring adherence to policies.

Strong leadership, analytical, and financial insight are essential. The role requires extensive wholesale automotive experience, dealer relationship skills, and a solid grasp of parts/service operations, with