District Operations & People Leader

blankstreet; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

15 days paid annual leave

Health plan options (3)

Commuter benefits

Parental leave

Bereavement leave

Regular social outings

Free Blank Street swag

Regular access to Regulars program - +

Job summary

Blank Street is seeking an Operations Manager to grow people across our stores. You will hire, coach, and develop a team of General Managers, building high-performing teams and delivering consistent training.

In a fast-paced environment you will own district performance, champion hospitality, oversee labor planning, and partner with HQ on initiatives, while traveling between stores to lead by example and drive continuous improvement.

Qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations and developing managers.
• Strong operational, financial, and business acumen.
• Excellent communication, organization, and problem-solving skills.
• Collaborative, hands-on leadership style with the ability to coach, make decisions, and lead through change.
• Ability to travel regularly between stores within your market.

Responsibilities

• Build, coach, and develop a high-performing team of General Managers.
• Create an engaging culture where people feel supported, challenged, and excited to come to work.
• Recruit and hire exceptional leaders in partnership with the People Team.
• Coach managers through performance, development, and employee relations with fairness and care.
• Ensure every café delivers a consistent, high-quality training experience.
• Lead labor planning, scheduling, and staffing strategies across your district.
• Champion exceptional hospitality and hold your teams to Blank Street’s standards for service, quality, and execution.
• Spend time in stores coaching teams and leading by example.
• Maintain operational excellence, food safety, cleanliness, and brand standards across every location.
• Partner with HQ teams to implement new initiatives, launches, and operational improvements.
• Own the financial performance of your district, including sales, labor, and profitability.
• Use data and insights to identify opportunities, solve problems, and drive continuous improvement.
• Build strong relationships within your local communities to grow brand awareness and customer loyalty.

Skills

Leadership

Multi-location experience

Operational acumen

Financial acumen

Communication

Organization

Problem solving

Travel

Job description

Blank Street is seeking an Operations Manager to grow people across our stores. You will hire, coach, and develop a team of General Managers, building high-performing teams and delivering consistent training.

In a fast-paced environment you will own district performance, champion hospitality, oversee labor planning, and partner with HQ on initiatives, while traveling between stores to lead by example and drive continuous improvement.