Operations Manager | Boston

Blank Street; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid annual leave

Health plan options

Commuter benefits

Parental leave

Bereavement leave

Regulars program (free coffee/matcha)

Team social events

Free Blank Street swag

Job summary

Blank Street is seeking an Operations Manager in Boston to lead a district of General Managers, coaching leaders who build engaged teams across our stores. You will drive a culture of accountability, hospitality, and continuous learning, investing in people to scale next-gen leaders and exceptional guest experiences.

You will own the district’s people strategy, labor planning, and operational excellence while partnering with HQ to roll out initiatives.

Qualifications

• 5+ years of leadership experience in hospitality, retail, or a related fast-growing consumer business.
• Experience leading multiple locations and developing managers.
• Strong operational, financial, and business acumen.
• Excellent communication, organization, and problem-solving skills.
• Hands-on leadership style with the ability to coach, decide, and drive change.
• Willingness to travel regularly between stores in the market.

Responsibilities

• Build, coach, and develop a high-performing team of General Managers.
• Lead labor planning, scheduling, and staffing across the district.
• Champion hospitality and uphold Blank Street standards in service and execution.
• Partner with HQ to implement initiatives and operational improvements.
• Own district financial performance including sales, labor, and profitability.
• Use data to identify opportunities and drive continuous improvement.

Skills

Leadership experience

People management

Operational acumen

Communication skills

Travel willingness

Job description

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Start Something Extraordinary…

As an Operations Manager at Blank Street, your greatest responsibility is growing people. You'll hire, coach, and develop a team of General Managers, helping them become confident leaders who build engaged, high-performing teams across our stores. In a fast-moving and constantly evolving business, you'll create clarity, build capability, and foster a culture of accountability, hospitality, and continuous learning. By investing in your people, you'll help scale the next generation of leaders while driving an exceptional experience for both our teams and our customers.

What You'll Own

People

• Build, coach, and develop a high-performing team of General Managers.
• Create an engaging culture where people feel supported, challenged, and excited to come to work.
• Recruit and hire exceptional leaders in partnership with the People Team.
• Coach managers through performance, development, and employee relations with fairness and care.
• Ensure every café delivers a consistent, high-quality training experience.
• Lead labor planning, scheduling, and staffing strategies across your district.

Operations & Customer Experience

• Champion exceptional hospitality and hold your teams to Blank Street's standards for service, quality, and execution.
• Spend time in stores coaching teams and leading by example.
• Maintain operational excellence, food safety, cleanliness, and brand standards across every location.
• Partner with HQ teams to implement new initiatives, launches, and operational improvements.

Business Performance

• Own the financial performance of your district, including sales, labor, and profitability.
• Use data and insights to identify opportunities, solve problems, and drive continuous improvement.
• Build strong relationships within your local communities to grow brand awareness and customer loyalty.

Leadership

• Lead through change with clarity, urgency, and empathy in a fast-paced, growing business.
• Collaborate cross-functionally to improve processes and share best practices.
• Help develop the next generation of Blank Street leaders.

Who We’re Looking For

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations and developing managers.
• Strong operational, financial, and business acumen.
• Excellent communication, organization, and problem-solving skills.
• A collaborative, hands-on leadership style with the ability to coach, make decisions, and lead through change.
• Passion for hospitality, developing people, and creating exceptional customer and employee experiences.
• Curious, positive, and committed to continuous learning and growth.
• Ability to travel regularly between stores within your market.

Availability Requirements

Full Time: 50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

• $90,000 - $120,000 annual base salary
  • Blank Street believes this salary range is accurate for this role in New York City at the time of posting. Final compensation will depend on factors such as experience, skills, qualifications, and location.In addition to base salary, this role is eligible for a competitive total rewards package, which may include benefits, paid time off, and other perks.The posted salary range may be updated from time to time.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag