District Operations Manager — Route & Service Leader

Alsco Uniforms; Raleigh (NC); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

401K match

Medical/Dental/Vision benefits

FSA/HSA

Life insurance

Disability insurance

Vacation & holidays

EAP

Job summary

Alsco Uniforms in Raleigh, NC seeks a District Manager to oversee daily route operations, delivery performance, customer service, and service team members to ensure efficient, high-quality service. The District Manager reports to the Service Manager.

You will supervise route drivers, manage schedules and territory coverage, coach staff, respond to escalations, and enforce safety and DOT policies. Frequent travel within the branch area is required.

Qualifications

• 3+ years of experience in route operations, delivery management, transportation, service management, or logistics leadership.
• 1+ years of direct leadership or supervisory experience.
• Strong communication, customer service, and conflict resolution skills.
• Valid driving license and a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older.

Responsibilities

• Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
• Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
• Lead, coach, and develop route drivers and service team members to drive performance and accountability.
• Ensure consistent customer service and respond to escalated customer concerns, service issues, and delivery challenges.
• Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures.

Skills

Route operations

Delivery management

Customer service

Leadership

Communication

Conflict resolution

Driver license

Job description

Alsco Uniforms in Raleigh, NC seeks a District Manager to oversee daily route operations, delivery performance, customer service, and service team members to ensure efficient, high-quality service. The District Manager reports to the Service Manager.

You will supervise route drivers, manage schedules and territory coverage, coach staff, respond to escalations, and enforce safety and DOT policies. Frequent travel within the branch area is required.