District Operations Leader: Guest Experience

Anchor Point Management Group; Vancouver (WA); On-site; USD 75,000 - 85,000; Full time

Job summary

Anchor Point Management Group seeks a District Operations Manager to oversee operations across centers in the district, ensuring brand integrity and achievement of financial and operating goals. You will lead Center Managers, drive staff development, and elevate guest experiences across locations.

The role emphasizes staffing strategy, compliance, performance management, and financial stewardship to maximize profitability and guest satisfaction in a multi-center environment.

Qualifications

• Ability to work a flexible schedule to meet business needs.
• Minimum of four years’ experience in a multi service or specialty store environment.
• Ability to travel, including overnight as required.
• Proficient in computer skills including Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Excellent written, verbal and presentation skills.
• Must possess solid skills with basic mathematical computations.
• Ability to appropriately deal with associates and guests.
• Excellent time management skills.

Responsibilities

• Lead the district's Center operations and supervise Center Managers to ensure guest experience excellence.
• Oversee staffing, HR compliance, and development plans across centers.
• Coach and mentor Center Managers; conduct performance reviews and provide feedback.
• Ensure adherence to brand standards, policies, and safety regulations.
• Drive sales, budgeting, and profitability to meet district targets.
• Develop and implement talent management, training programs, and staff development.
• Maintain accountability for staffing plans, scheduling, and cost controls.
• Foster open communication and strong relationships with managers, associates, and corporate partners.
• Monitor KPIs and drive improvements in guest experience and reputation.

Skills

Staffing planning

HR compliance

Leadership

Performance management

Training & development

Budgeting & P&L

Sales & profitability

Communication

Recruiting

Microsoft Office

Travel ability

Tools

Microsoft Office

Job description

Anchor Point Management Group seeks a District Operations Manager to oversee operations across centers in the district, ensuring brand integrity and achievement of financial and operating goals. You will lead Center Managers, drive staff development, and elevate guest experiences across locations.

The role emphasizes staffing strategy, compliance, performance management, and financial stewardship to maximize profitability and guest satisfaction in a multi-center environment.