District Operations Leader & Growth Coach

Ontario Trillium Foundation; Waterford Charter Township (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

The Ontario Trillium Foundation seeks a Senior Coaching & Field Leadership role to train GMs, AMs, and crews. You will plan and deliver on-the-job coaching, performance reviews, and career mentoring to drive operational excellence across stores.

You will lead market development initiatives, coordinate cross-functional resources, and provide data-driven insights and executive-level updates to guide sales growth.

Responsibilities

• Plan on-the-job coaching objectives before each store visit using store planning tool
• Provide suggestive on-the-job coaching of key operations and management skills to GMs, AMs and crew
• Conduct Annual Performance Reviews
• Provide positive, constructive, and actionable feedback
• Provide professional development and career track mentoring to GMs and AMs
• Achieve Operational Excellence in all stores using structured approach
• Reinforce execution of key company policies and standards
• Identify and diagnose important ongoing operational gaps in underperforming stores
• Develop formal action plans to resolve gaps
• Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
• Review key financial variables as part of store visit pre-planning
• Analyze and track key financial/operational data to derive meaningful business insights
• Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
• Present financial/operational weekly updates during Market Leader and area GM meetings
• Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
• Take Leadership role in Market Development activities to drive Sales growth
• Coordinate with Market Leader and field support to develop market business plans
• Drive the development and execution of Local Store Marketing
• Coordinate field support resources (Market Specialists) to execute Local Store Marketing initiatives
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
• Coordinate with Market Leader to identify and pursue new Sales growth opportunities

Job description

Conduct "Pre-planned" Coaching and Mentoring of GM’s, AM’s and crew:

• Plan on-the-job coaching objectives before each store visit using store planning tool
• Provide "suggestive" on-the-job coaching of key operations and management skills to GM’s, AM’s and crew
• Conduct Annual Performance Reviews
• Provide "positive, constructive, and actionable" feedback
• Provide professional development and career track mentoring to GM’s and AM’s

Achieve Operational Excellence in all stores using structured approach

• Reinforce execution of key company policies and standards
• Identify and diagnose most important ongoing operational gaps in under performing stores
• Develop formal action plans to resolve gaps
• Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required

Financial Oversight and Review Meetings

• Review key financial variables as part of store visit "pre-planning"
• Analyze and track key financial/operational data to derive meaningful business insights
• Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
• Present financial/operational weekly updates during Market Leader and area GM meetings
• Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

Take Leadership role in Market Development activities to drive Sales growth

• Coordinate with Market Leader and field support to develop market business plans
• Drive the development and execution of Local Store Marketing
• Coordinate field support resources (Market Specialists) to execute Local Store Marketing initiatives
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
• Coordinate with Market Leader to identify and pursue "new" Sales growth opportunities