District Manager, Retail Ops Leader

CubeSmart; Scottsdale (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

CubeSmart is seeking a District Manager to lead a portfolio of stores within a designated district, driving profitability and strategic direction. The role requires strong leadership, the ability to manage multi-store operations, and a focus on delivering exceptional customer service through a capable team.

Expect work across multiple sites, travel to stores, and the execution of company initiatives to meet monthly budgets.

Qualifications

• Two-year Associate's degree or equivalent experience.
• Minimum of five (5) years multi-unit retail sales/service operations leadership experience.
• Proven ability to consistently meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Proven ability to lead, develop, and coach teammates.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple projects and deal with numerous interruptions.
• Works well under pressure while meeting deadlines consistently.
• Ability to work independently with minimal supervision.
• Computer skills including solid understanding of the Microsoft suite of products.
• Acceptable driving record that complies with the established CubeSmart safety guidelines.

Responsibilities

• Accountable for all district store activities and operations impacting customers, teammates, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
• Meets company revenue goals by achieving or exceeding monthly budget expectations.
• Possesses in-depth knowledge of state specific foreclosure process and requirements.
• Conducts quarterly facility audits to ensure physical and operational standards are being met.
• Delivers the WOW! service model and personally interacts with customers on a regular basis both over the phone and in person.
• Directly oversees daily activities of teammates and provides current, complete, positive, and corrective feedback directly to teammates.
• Develops productive teams through leadership, job-relevant training, developmental experiences, feedback, and mentoring.
• Recruits, interviews, and hires new teammates.
• Creates a climate in which teammates want to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
• Travels within the designated area to every store (by car and/or airplane) and to other designated locations as directed by the company to attend meetings and training sessions.

Skills

Leadership

Multi-unit management

Budgeting

Customer service

Communication

Staff development

Analytics

Problem solving

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

CubeSmart is seeking a District Manager to lead a portfolio of stores within a designated district, driving profitability and strategic direction. The role requires strong leadership, the ability to manage multi-store operations, and a focus on delivering exceptional customer service through a capable team.

Expect work across multiple sites, travel to stores, and the execution of company initiatives to meet monthly budgets.