District Manager, Parts & Service – West TX Travel

General Motors; Texas; Remote; USD 130,000 - 170,000; Full time

Job summary

General Motors in the United States is seeking a District Manager, Parts and Service to lead aftersales performance across a defined region. This field leadership role partners with dealership leadership to implement Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue.

The DMPS role requires travel up to 50% within the territory and relocation if needed, with a focus on driving KPIs, analytics, and strategic planning to elevate service operations and customer

Qualifications

• Bachelor’s Degree or equivalent professional experience.
• 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred.
• Ability to travel up to 50% to different locations within your territory.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

Responsibilities

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
• Drive revenue growth and achieve KPIs through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns, including but not limited to: SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests.
• Monitor and achieve KPIs, including: SRT objectives, NPS, Customer Retention, STS compliance, EV Training & Compliance.

Skills

Experience in Sales/Service/Operations

Travel readiness

Microsoft Excel proficiency

Automotive industry knowledge

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Excel

Job description

General Motors in the United States is seeking a District Manager, Parts and Service to lead aftersales performance across a defined region. This field leadership role partners with dealership leadership to implement Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue.

The DMPS role requires travel up to 50% within the territory and relocation if needed, with a focus on driving KPIs, analytics, and strategic planning to elevate service operations and customer