District Manager, Multi-Store Growth & Leadership

Goodwill of Northern Michigan; Traverse City (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Goodwill of Northern Michigan is seeking a District Manager to lead multiple stores toward financial and operational goals, develop Store Managers, and deliver exceptional customer and donor experiences. You will coach, visit stores, and translate priorities into consistent execution while managing staffing and budgets.

You will supervise Store Managers, oversee recruitment and retention, and ensure compliance with policies and safety standards.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Leadership, or a related field preferred.
• Minimum five years of retail management experience required; multi‑unit experience strongly preferred.
• Experience supervising managers and developing leadership teams required.
• Experience managing budgets, profit and loss statements, and operational metrics required.
• Valid driver’s license without restrictions and reliable transportation required.

Responsibilities

• Supervise and develop Store Managers through regular one‑on‑one meetings, performance reviews, coaching, and development plans.
• Partner with Store Managers and Human Resources on recruitment, onboarding, employee relations, investigations, corrective action, and retention.
• Maintain appropriate staffing and leadership coverage, including succession planning and management transitions.
• Ensure employees receive the training needed to perform their responsibilities safely and effectively.
• Model and reinforce Goodwill Northern Michigan’s values: human dignity, accountability, collaboration, curiosity, and courage.
• Accountable for store sales, production, contribution, labor, and operating budget results.
• Analyze financial and operational reports, identify performance gaps, and hold Store Managers accountable for improvement plans.
• Ensure Store Managers consistently apply organizational policies, procedures, and applicable regulatory requirements, including standards for production, merchandising, inventory control, cash handling, housekeeping, and store appearance.
• Develop and implement strategies to grow sales, donations, production, contribution, and profitability while controlling labor and other operating expenses.
• Lead implementation of retail systems, technology, and process changes, including employee training and adoption.
• Support store openings, relocations, remodels, and other organizational initiatives.

Skills

Leadership

Coaching

Budgeting

Multi-unit management

MS Excel

Power BI

Outlook/Teams

Education

Bachelor's degree in Business Administration/Retail Management

Tools

Excel

Power BI

Outlook

Teams

Word

Job description

Goodwill of Northern Michigan is seeking a District Manager to lead multiple stores toward financial and operational goals, develop Store Managers, and deliver exceptional customer and donor experiences. You will coach, visit stores, and translate priorities into consistent execution while managing staffing and budgets.

You will supervise Store Managers, oversee recruitment and retention, and ensure compliance with policies and safety standards.