District Manager: Growth & Equity in Retail Ops

Public Storage; Knoxville (TN); On-site; USD 100,000 - 116,000; Full time

Benefits offered by this job

Equity grant

Stock program

Annual bonus

Promotional opportunities

Healthcare

401(k) match

Paid time off

Weekday schedule

Job summary

Public Storage is seeking a District Manager to lead a portfolio of multi-unit locations, driving operational excellence and delivering exceptional customer experiences. You will develop and motivate a high-performing team and execute company strategies across districts without compromising service standards.

The role emphasizes coaching, analytics to identify trends, and a strong drive for sales growth. Competitive compensation includes a $100,000–$116,000 base range with equity and performance

Qualifications

• relocation: future relocation ability is very important for growth.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

Responsibilities

• Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
• Lead an Engaged Team: Recruit, motivate and retain a dedicated team of customer facing hourly front‑line employees; Drive your team with effective communication and provide coaching on customer service and sales strategies
• Brand Ambassador & Operational Excellence: Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards; Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention; Conduct monthly property audits and ensure operational standards and safety compliance are met; Provide a welcoming and well‑maintained environment to customers through your team, effective facility maintenance and vendor management; Address customer inquiries and concerns promptly in a professional manner
• Grow and Maintain a Robust Business: Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district; Communicate effectively with customers, colleagues and team‑members

Skills

Leadership

Communication

Sales & CS

Payroll Budgets

Operational audits

MS Office

Relocation willingness

Education

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Public Storage is seeking a District Manager to lead a portfolio of multi-unit locations, driving operational excellence and delivering exceptional customer experiences. You will develop and motivate a high-performing team and execute company strategies across districts without compromising service standards.

The role emphasizes coaching, analytics to identify trends, and a strong drive for sales growth. Competitive compensation includes a $100,000–$116,000 base range with equity and performance