District Manager

Public Storage; Sacramento (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Healthcare

401(k) with employer match

Paid time off

Weekday work schedule

Job summary

Public Storage in Sacramento is seeking a Lead, Manage and Develop People, Brand Ambassador & Operational Excellence to lead an engaged frontline team responsible for customer service, sales and daily operations.

You will recruit, coach, and retain hourly staff; manage asset maintenance, vendor relationships, and audits; drive execution with analytics and a focus on safety, quality, and customer experience.

Qualifications

• Leadership and people management experience in front-line retail/service teams.
• Strong communication and coaching skills for customer service and sales strategies.
• Experience with operational audits, vendor management and asset upkeep.

Responsibilities

• Lead and recruit a high-performing customer-facing team.
• Coach staff on customer service and sales techniques; drive engagement.
• Oversee maintenance, audits and safety compliance of properties.

Skills

Leadership

People management

Customer service

Sales strategies

Communication

Analytics

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing hourlyfront-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
• Proven track record of top tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
• Passion for sales and customer service excellence.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support