District Manager

Public Storage; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) with company match

Paid time off

Stock program with dividends

Extensive training and coaching

Internal promotional opportunities

Monday–Friday schedule

Job summary

Public Storage is seeking a dynamic leader to lead and develop a frontline team across districts, focusing on operational excellence, customer service, and sales execution. You will recruit, coach, and motivate non-exempt staff while maintaining high standards for safety and maintenance.

You will drive growth by leveraging analytics to identify trends, implement opportunities, and communicate effectively with customers, colleagues, and stakeholders, with a Monday–Friday schedule and potential

Qualifications

• Leadership experience building and retaining high-performing teams.
• Proven track record of top-tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
• Bachelor's Degree preferred.
• Relocation for growth opportunities.
• 6 work weekends per year during peak season.
• Occasional travel to other markets.

Responsibilities

• Lead an engaged frontline customer service team and recruit/retain staff.
• Coach team on customer service and sales strategies.
• Manage assets, vendor relations, and maintenance processes.
• Oversee delinquent tenant processes and audits.
• Perform monthly property audits ensuring safety and standards.
• Use analytics to identify trends and drive district opportunities.
• Communicate effectively with customers and colleagues.

Skills

Leadership

Communication

Customer Service

Sales Strategy

MS Office

Education

Bachelor's Degree

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing hourlyfront-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $121,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support