District Manager

Public Storage; Austin (TX); On-site; USD 104,400 - 127,600; Full time

Benefits offered by this job

Base salary + annual bonus potential

Restricted stock units (RSUs)

401(k) with employer match

Paid time off

Weekday work schedule

Job summary

Public Storage in Austin, TX, seeks a Lead, Manage and Develop People, Brand Ambassador & Operational Excellence to guide a front-line team, enhance customer service and drive sales strategies while maintaining high facility standards.

You will oversee asset maintenance, audits and delinquency coaching, and use analytics to grow the district. The role supports relocation opportunities and offers structured training and clear career paths.

Qualifications

• Demonstrated leadership in building, developing and retaining high‑performing teams in a retail/service environment.
• Proven track record of top-tier performance.
• Experience managing operational audits and payroll budgets.
• Excellent communication and time management skills.
• Bachelor's degree preferred.
• Weekend availability by telephone; 5 Saturdays per year during peak season.

Responsibilities

• Lead an engaged front-line team through recruitment, motivation and coaching in customer service and sales strategies.
• Oversee brand ambassador activities and operational excellence: asset maintenance, vendor management, audits and safety compliance.
• Deliver outstanding customer service by maintaining a welcoming, well‑maintained environment and addressing inquiries promptly.
• Grow and maintain a robust business by leveraging analytics to identify trends and implement district-wide opportunities; communicate effectively with customers and colleagues.

Skills

Leadership

Communication

Customer service

Sales

MS Office

Time management

Relocation willing

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS

• $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
• Proven track record of top tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
• Passion for sales and customer service excellence.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 5 work Saturday’s per year required during peak season.