District Manager

Public Storage; Pasadena (CA); On-site; USD 115,200 - 140,800; Full time

Benefits offered by this job

$128,000 first-year total compensation

Performance-based bonuses

Company stock program

Comprehensive healthcare programs

401(k) with employer match

Paid time off

Monday to Friday work schedule

Job summary

Public Storage in Pasadena is seeking a leader to manage and develop a team for operational excellence. This role involves recruiting and retaining top customer-facing employees while overseeing property audits and ensuring high service standards.

With a compensation package including $128,000 for the first year and various benefits, the ideal candidate will demonstrate strong leadership and communication skills. A Bachelor's degree is preferred, and relocation may be required for growth opportunities.

Qualifications

• Demonstrated leadership in building and retaining high-performing teams.
• Proven track record of top tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Passion for sales and customer service excellence.

Responsibilities

• Recruit, motivate, and retain a dedicated customer-facing team.
• Oversee property audits and ensure operational standards are met.
• Address customer inquiries and concerns promptly.

Skills

Leadership

Communication

Time Management

Customer Service

Sales

Education

Bachelor's Degree

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facinghourlyfront-lineemployees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support