Associate District Manager

Public Storage; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Stock program with dividends

401(k) with employer match

Paid time off

Comprehensive health insurance

Monday through Friday work schedule

Job summary

Public Storage is seeking a leader to recruit, develop and manage a front-line team across customer service, sales and operations. You will ensure assets are well-maintained, vendor relationships are strong and safety standards are met.

You will analyze district performance, drive growth, and coach staff to deliver outstanding customer experiences while maintaining operational excellence. This role requires relocation flexibility and weekend availability.

Qualifications

• 2+ years leadership experience building and retaining high-performing teams.
• Experience in retail, service, hospitality or related industry.
• Small to Medium Box Retail / Management experience preferred.
• Experience managing operational audits and payroll budgets.
• Weekend availability and occasional travel required.

Responsibilities

• Recruit, motivate and retain a dedicated team of customer facing front line employees.
• Provide coaching on customer service and sales strategies through effective communication.
• Manage assets, vendor relationships, maintenance standards and safety compliance.
• Oversee delinquent tenant processes including auctions and coaching to reduce delinquency.
• Deliver outstanding customer service and maintain a welcoming environment for customers.
• Drive business using analytics to identify trends and capitalize on opportunities in the district.

Skills

Leadership

Communication

Coaching

Sales

Customer service

Education

Bachelor's degree

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $82,400 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• 2+ years experience Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
• Small to Medium Box Retail / Management experience preferred
• Proven track record of top tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
• Passion for sales and customer service excellence.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support