District Manager

Publicstorage; Chicago (IL); On-site; USD 98,000 - 120,000; Full time

Benefits offered by this job

Stock program with dividends

Guaranteed bonus

401(k) with employer match

Comprehensive healthcare programs

Paid time off

Relocation opportunities

Job summary

Public Storage seeks a dynamic leader to recruit, motivate and retain a high-performing frontline team focused on customer service and sales excellence. You will coach staff on service strategies and oversee maintenance, vendor management and safety standards to ensure a superior customer experience.

The role emphasizes driving operational excellence, analyzing district performance and promoting internal growth and opportunities within the United States.

Qualifications

• Demonstrated leadership in building and retaining high-performing teams.
• Strong communication and time management skills.
• Passion for sales and customer service excellence.

Responsibilities

• Recruit, motivate and retain a frontline customer-facing team.
• Coach team on customer service and sales strategies.
• Oversee maintenance, vendor management and safety standards.

Skills

Leadership

Customer service

Sales strategies

Communication

Coaching

MS Office

Education

Bachelor's Degree

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business :

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $109,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for the organization and growth. Successful applicants must have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 5 work Saturday's per year required during peak season