District Manager

Publicstorage; Austin (TX); On-site; USD 110,000 - 126,000; Full time

Benefits offered by this job

Stock program with dividends

Health insurance

401(k) match

Paid time off

Career development and training

Job summary

Public Storage in Austin, TX seeks a dynamic leader to Lead, Manage and Develop People, brand ambassador and drive operational excellence. You will recruit, motivate and coach a customer-facing front-line team, ensure high service standards and effective sales strategies.

This role emphasizes analytics to identify trends, relocation readiness, audits, payroll budgeting, and a path for internal promotions. Benefits include substantial total compensation, stock program, health coverage, 401(k)

Qualifications

• Demonstrated leadership in building and retaining high-performing teams.
• Strong customer service orientation and sales focus.
• Excellent communication and time management skills.
• Experience with payroll budgets and operational audits.
• Bachelor’s degree preferred with relocation willingness.

Responsibilities

• Lead and develop a front-line customer-facing team across shifts.
• Act as Brand Ambassador and oversee asset maintenance, vendor management and safety compliance.
• Deliver outstanding customer service and ensure a welcoming, well-maintained environment.
• Use analytics to identify trends and drive district-level growth opportunities.

Skills

Leadership

Customer service

Communication

Analytical skills

Time management

Education

Bachelor's degree preferred

Tools

MS Office (Excel/Word/PowerPoint/Outlook)

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business :

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
• Proven track record of top tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
• Passion for sales and customer service excellence.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 5 work Saturday's per year required during peak season.

All your information will be kept confidential according to EEO guidelines.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.