District Manager

Public Storage; Irving (TX); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

First-year compensation package

Second-year bonus up to $20,000

Stock program with quarterly dividends

401(k) with employer match

Paid time off

Monday-Friday work schedule

Job summary

Public Storage seeks a dynamic Lead, Manage and Develop People to guide a frontline team and act as a Brand Ambassador for operational excellence. You will coach staff on customer service, sales strategies and communications while managing assets, audits, and vendor relationships.

The role emphasizes growth through analytics, effective leadership, and a Monday–Friday schedule with relocation opportunities for career progression within the United States.

Qualifications

• Demonstrated leadership in building, developing and retaining high-performing teams in a retail/service environment.
• Proven track record of top tier performance in customer-facing roles.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 5 Saturdays per year during peak season.

Responsibilities

• Lead and develop a dedicated front-line team with focus on customer service and sales.
• Coach team on customer service strategies and effective communication.
• Oversee brand ambassador duties including asset care and vendor management to uphold standards.
• Drive operational excellence by auditing facilities and ensuring safety compliance.
• Grow the business using analytics to identify trends and capitalize on opportunities.
• Communicate with customers, colleagues and team members to ensure a seamless experience.

Skills

Leadership

Customer service

Coaching

Communication

Sales

MS Office

Attention to detail

Education

Bachelor's degree preferred

Tools

MS Office Suite

Excel

Word

PowerPoint

Outlook

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $121,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 5 work Saturday’s per year required during peak season