District Maintenance Manager

MedStar Health; Saint Paul (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

The Community Builders seeks a District Service Manager to oversee maintenance operations of a significant multi-site portfolio. The role involves leadership in developing maintenance staff, compliance checks, and ensures properties meet standards. Exceptional customer service and operational management skills are key to success in this position. Competitive benefits and salary range from $70,000 to $90,000 are offered.

Benefits

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

Employer contributions to Health Savings Accounts

Company paid Life & Disability Insurance

403(b) retirement plan with company match

Tax-advantage accounts for medical & dependent care

Hospital & Critical Illness Insurance

24/7 Employee Assistance Program

Qualifications

• 4 years of operational management in multi-family properties.
• 5 years experience in plumbing, HVAC, carpentry, and electrical repairs.
• Willingness to obtain certifications within 6 months.

Responsibilities

• Oversee maintenance operations and ensure compliance with standards.
• Mentor and develop maintenance team members.
• Participate in budget creation and review maintenance expenditures.

Skills

Strong work ethic

Communication skills

Interpersonal skills

Detail-oriented

Customer service skills

Problem solving

Education

4 years of multi-site operational management experience

Knowledge of HUD-REAC inspections

Industry certifications (NAHMS, CAMT, OSHA, HVAC)

Tools

Yardi or other industry software

Microsoft Office, Word, and Excel

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. This is an exciting opportunity with TCB taking on 3500 units across 50 properties in Minneapolis and St. Paul, Minnesota.

Position Description:

Under the direction and supervision of the Portfolio Operations Manager and Community Managers, the District Service Manager (DSM) will oversee the maintenance operations of a portfolio and provide leadership and guidance to maintenance team members. The portfolio consists of multiple sites with up to 1,500 units. With guidance of the Portfolio Maintenance Manager, the DSM will work collaboratively with our maintenance teams, Portfolio and Community Managers to follow TCB's standard operating procedures (SOPs), objectives, mission, and each property's economic and physical requirements.? This DSM has accountability for mentoring and developing maintenance teams.

Essential Functions:

* Oversee Maintenance Operations to TCB Standards including preventive maintenance program, service orders, unit turns, curb appeal, unit/building inspections, and maintenance shop compliance. Be a strong advocate of safety and environmental compliance for our team members and residents. Conduct routine property visits to provide guidance and technical support to the Community Manager, Service Manager and Maintenance Technician Team.

* Lead Service Managers and Technicians through mentoring, training, and support by influencing change management, developing our maintenance team members, and fostering a strong resident focus. Coordinate trainings to enhance technical trade and business skills for accountability to TCB Standard Operating Policies through positive employee engagement. Participate in talent management functions of maintenance team members by interviewing, onboarding and training service managers, motivating and recommending professional advancement.

* Assist Community Manager and Service Manager in financial controls. Participate in the annual property budget creation and in the financial review of maintenance expenditures and capital improvements. Coordinate capital planning assessments and identify short term capital planning needs.?

* Developing Scopes of Work, solicitation of bids and coordinating contracts for capital projects, vendor services and energy initiatives. Create competitive bid packages and make recommendation on project placement.

* Oversee strategy for REAC and NSPIRE eligible sites to maintain properties to be REAC or NSPIRE ready. Provide leadership by coordinate pre-inspections, developing a plan to repair deficiencies and conduct regular scheduled meetings with site staff to ensure progress for inspection readiness. Maintain knowledge of REAC and NSPIRE standards and establish annual training to maintenance staff as needed.

* On new developments, onboard property by having a strong understanding of the building needs, setup of Preventive Maintenance program, manage warrantied repairs/replacements, and onboard maintenance team members.

Knowledge, Skills, and Abilities:?

* Strong and trustworthy work ethic.

* Strong communication skills, both written and verbal.

* Superior interpersonal skills: ability to influence others, build relationships, and work effectively with others in the organization.?

* Highly detail-oriented and able to multitask in a fast-paced environment.?

* Superior business acumen; ability to analyze and react to trends, monthly Profit and Loss statements, and build and analyze budgets.?

* Incredible customer service skills & the ability to create a customer focused culture.?

* Demonstrate strong problem solving and quantitative abilities.?

*Position requires on call to assist maintenance technicians.

Education & Experience:?

* 4 years of multi-site, multi-family multi-property type operational management experience, preferably with a portfolio of properties

* Prior experience in and knowledge of affordable housing and applicable compliance and knowledge of HUD-REAC inspections is required.?

* Strong Leadership presence and proven track record in employee development of a team.?

* 5 years advanced experience in hands on and training of plumbing, HVAC, carpentry, appliance, and electrical repairs.?

* Experience in budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.?

* Proficiency in Yardi or other industry software and strong knowledge and skills in Microsoft Office, Word and Excel.?

* One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.?

* Willingness to get certification within 6 months of hiring to meet any specific site/area needs.?

* Knowledge of all standard hand and power tools, cleaning supplies, and personal protective equipment (PPE).

* Strong understanding of SDS (Safety Data Sheets)

Benefits

• Medical, dental, and vision insurance


• 12 Paid Holidays & tenure-based PTO accruals


• Employer contributions to Health Savings Accounts


• Company paid Life & Disability Insurance


• 403(b) retirement plan with company match


• Tax-advantage accounts: commuter/parking, medical & dependent care FSA


• Hospital & Critical Illness Insurance


• Confidential, 24/7 Employee Assistance Program


• Expected Salary: $70-90k

The Community Builders is an equal opportunity employer.