District Maintenance Manager

The Community Builders, Inc.; Saint Paul (MN); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading nonprofit real estate developer is seeking a District Service Manager to oversee maintenance operations across multiple properties in Minnesota. The role involves providing leadership to maintenance teams, ensuring compliance with safety standards, and mentoring staff, while also managing financial oversight of property maintenance needs. Ideal candidates will have extensive experience in operational management and technical repairs, along with strong leadership qualities.

Benefits

Medical, dental, and vision insurance

Paid holidays and PTO

403(b) with company match

HSA contributions

Employee Assistance Program

Qualifications

• At least 4 years of experience in multi-site operational management.
• Proven hands-on experience in plumbing, HVAC, carpentry, and electrical repairs.
• Ability to analyze trends and manage budgets and financial statements.

Responsibilities

• Oversee maintenance operations and compliance to TCB standards.
• Lead and develop maintenance teams through training and mentorship.
• Assist in financial controls and budget creation.

Skills

Leadership

Communication

Problem-Solving

Customer Service

Education

4 years of multi-site, multi-family operational management experience

Trade certifications (NAHMS, CAMT, OSHA, HVAC) preferred

Tools

Yardi or similar software

Microsoft Office

Job description

Career Opportunities with The Community Builders

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Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. This is an exciting opportunity with TCB taking on 3500 units across 50 properties in Minneapolis and St. Paul, Minnesota.

Position Description:

Under the supervision of the Portfolio Operations Manager and Community Managers, the District Service Manager (DSM) will oversee maintenance operations of a portfolio, providing leadership and guidance to maintenance team members. The portfolio includes multiple sites with up to 1,500 units. The DSM will work collaboratively with our maintenance teams, Portfolio and Community Managers to follow TCB's SOPs, objectives, mission, and each property’s physical and economic needs. The DSM is accountable for mentoring and developing maintenance teams.

Essential Functions:

1. Oversee Maintenance Operations to TCB Standards, including preventive maintenance, service orders, unit turns, curb appeal, inspections, and shop compliance. Ensure safety and environmental standards are met. Conduct routine property visits to support Community Managers, Service Managers, and Maintenance Technicians.
2. Lead Service Managers and Technicians through mentoring, training, and support. Influence change management, develop team members, and foster a resident-focused environment. Coordinate training to enhance technical and business skills. Participate in talent management activities such as interviewing, onboarding, and training staff.
3. Assist in financial controls, including participating in annual budget creation, reviewing maintenance expenditures, and planning capital improvements. Coordinate assessments and identify short-term capital needs.
4. Develop scopes of work, solicit bids, and coordinate contracts for capital projects, vendor services, and energy initiatives. Create bid packages and recommend project placements.
5. Manage strategies for REAC and NSPIRE compliance to maintain property readiness. Coordinate pre-inspections, repair plans, and regular meetings to ensure progress. Keep knowledge of standards current and train staff accordingly.
6. Onboard new properties by understanding building needs, setting up preventive maintenance, managing warranties, and integrating maintenance teams.

Knowledge, Skills, and Abilities:

• Strong work ethic and trustworthiness.
• Excellent written and verbal communication skills.
• Interpersonal skills to influence, build relationships, and work effectively with others.
• Attention to detail and ability to multitask in a fast-paced environment.
• Business acumen to analyze trends, budgets, and financial statements.
• Customer service skills to foster a customer-focused culture.
• Strong problem-solving and quantitative skills.
• Position requires on-call availability to assist maintenance technicians.

Education & Experience:

• At least 4 years of multi-site, multi-family operational management experience, preferably with a property portfolio.
• Experience with affordable housing, HUD-REAC inspections, and compliance is required.
• Proven leadership in employee development.
• Minimum 5 years of hands-on experience in plumbing, HVAC, carpentry, appliances, and electrical repairs.
• Experience in budgeting, vendor management, and contract oversight.
• Proficiency in Yardi or similar software; strong Microsoft Office skills.
• Trade certifications or degrees (e.g., NAHMS, CAMT, OSHA, HVAC) preferred; willingness to obtain certifications within 6 months.
• Knowledge of hand and power tools, PPE, and SDS.

Benefits include medical, dental, vision insurance; paid holidays and PTO; HSA contributions; life and disability insurance; 403(b) with company match; FSA options; and Employee Assistance Program.

The Community Builders is an equal opportunity employer.

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