District Field Service Lead & Team Mentor

Stiles Machinery; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Stiles Machinery in Greensboro, NC, is seeking a District Team Leader to perform core Field Service Representative duties while supervising a district team of FSRs. You will ensure service quality and customer satisfaction across a designated area through hands-on support and leadership.

The role requires field service experience, supervisory background, and a valid driver's license; traveling to customer sites will be common.

Qualifications

• Two years electronic technical school or equivalent experience.
• Field service experience
• Supervisory experience
• Valid driver's license

Responsibilities

• Perform installation, inspection, repair, and maintenance of machines and equipment.
• Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity.
• Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM).
• Maintain strong, professional relationships with customers and their employees.
• Resolve equipment problems and customer concerns effectively and promptly.
• Ensure high levels of customer satisfaction across all service interactions.
• Supervise the FSR team within the assigned territory, acting as a working leader.
• Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM.
• Monitor team performance and ensure compliance with service standards and company policies.
• Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery.
• Collaborate with Sales Engineers and Service Managers to align field operations with business goals.

Skills

Strong communication

Adaptability

Multitasking

Problem solving

Initiative

MS Office

Self-starter

Field service

Leadership

Time management

Education

Two years electronic technical school or equivalent experience

Job description

Stiles Machinery in Greensboro, NC, is seeking a District Team Leader to perform core Field Service Representative duties while supervising a district team of FSRs. You will ensure service quality and customer satisfaction across a designated area through hands-on support and leadership.

The role requires field service experience, supervisory background, and a valid driver's license; traveling to customer sites will be common.