District Team Leader of Service

Stiles Machinery Inc; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Stiles Machinery Inc. seeks a District Team Leader to perform core Field Service Representative duties while supervising a team of FSRs in the Greensboro area. You will lead service delivery on customer sites, ensure high-quality installations and maintenance, and mentor staff to meet performance standards.

The role requires hands-on technical work, supervisory experience, and a commitment to customer satisfaction, with travel by car and air as needed and regular reporting to the Service Manager.

Qualifications

• Two years electronic technical school or equivalent experience.
• Field service experience.
• Supervisory experience.
• Valid driver’s license.

Responsibilities

• Perform installation, inspection, repair, and maintenance of machines and equipment.
• Coordinate scheduling with service center to optimize team productivity.
• Report work results and issues to the Service Manager via written service reports.
• Supervise the FSR team in the assigned territory; provide training and feedback.
• Monitor performance, ensure adherence to service standards and company policies.
• Drive service revenue growth within the territory and align operations with sales goals.

Skills

Strong verbal and written comms

Leadership & supervision

Customer service orientation

Time management

Problem solving

MS Office usage

Self-motivation

Education

Two years electronic technical school or equivalent experience

Tools

Microsoft Office

Job description

The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor. This dual-role position involves providing hands-on service support and leadership to a team of FSRs within a designated area. The supervisor ensures high levels of customer satisfaction by overseeing service quality, mentoring team members, and monitoring performance metrics.

KEY RESPONSIBILITIES

Service Execution & Reporting

• Perform installation, inspection, repair, and maintenance of machines and equipment.
• Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity.
• Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM).

Customer Relationship Management

• Maintain strong, professional relationships with customers and their employees.
• Resolve equipment problems and customer concerns effectively and promptly.
• Ensure high levels of customer satisfaction across all service interactions.
• Supervise the FSR team within the assigned territory, acting as a working leader.
• Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM.
• Monitor team performance and ensure compliance with service standards and company policies.

Business Growth & Strategy

• Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery.
• Collaborate with Sales Engineers and Service Managers to align field operations with business goals.

QUALIFICATIONS

• Two years electronic technical school or equivalent experience required.
• Field service experience
• Supervisory experience
• Valid driver’s license

SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Adaptability to changing priorities.
• Ability to multitask and manage competing demands.
• Excellent problem-solving and decision-making abilities.
• Self-starter with a high degree of initiative and independence.
• Experience in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)
• Self-starter with a high degree of initiative and independence.

WORK ENVIRONMENT

• Customer Sites, Travel by Automobile and/or Airplane

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.