District Assistive Tech Technician - End-User IT Support

New Canaan Public Schools; New Canaan (CT); On-site; USD 58,000 - 71,000; Full time

Job summary

New Canaan Public Schools is seeking an Assistive Technology District Technician to work with the District Assistive Technology Specialist providing technical support for devices used by students and special education staff. Responsibilities include responding to hardware/software requests, coordinating with the district on maintenance, testing changes, ensuring licensing compliance, and documenting repairs and projects.

12-month district technician position; approx.

Qualifications

• College Degree preferred.
• Service-oriented with interpersonal skills capable of establishing positive and productive working relationships with Special Education end-users.
• Time management skills to manage multiple projects and assignments.
• Analytical and problem solving skills for identifying and resolving hardware and/or application-related technology issues.
• Up-to-date working knowledge of Windows 11, MAC OS, and iOS.
• Understanding of network concepts, protocols, and connectivity settings.
• Understanding the general concepts surrounding computer imaging and software deployment.

Responsibilities

• Respond to work requests for Special Education hardware/software troubleshooting, maintenance or repair.
• Communicate regularly with District Assistive Technology Specialist regarding needs related to Special Education and Assistive Technology end-users.
• Work closely with District Assistive Technology Specialist to understand software/hardware application and maintenance needs.
• Identify solutions to Special Education user problems.
• Test all hardware changes and software modifications.
• Provide the Technology Service Manager with regular reports documenting hardware repairs and changes, and ongoing projects.
• Adhere to all copyright laws and licensing agreements when installing software.
• Maintain standards/procedures for implementation of Assistive Technology

Skills

Windows 11

MAC OS

iOS

Networking concepts

Software deployment

Education

College Degree

Job description

New Canaan Public Schools is seeking an Assistive Technology District Technician to work with the District Assistive Technology Specialist providing technical support for devices used by students and special education staff. Responsibilities include responding to hardware/software requests, coordinating with the district on maintenance, testing changes, ensuring licensing compliance, and documenting repairs and projects.

12-month district technician position; approx.