Distribution Operations Manager

United Parcel Service Sweden Aktiebolag; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

United Parcel Service is seeking a mid-level manager to lead customer operations across multiple facilities, directing large teams to ensure efficient storage and distribution of inventory while meeting revenue plans.

You will develop account plans, monitor performance, coordinate cross-functional work, and manage budgets, staff, and customer relationships to drive satisfaction and contract compliance.

Qualifications

• Bachelor's Degree or international equivalent preferred.
• Experience with implementations or systems customization and working with multiple accounts/facilities.
• Ability to prioritize and multi-task in fast-paced work environment.
• Ability to motivate and manage staff, especially under pressure.
• Demonstrates flexibility, diplomacy and facilitation skills.

Responsibilities

• Develops and monitors operational goals and plans.
• Sets priorities and coordinates with various functions to improve efficiency.
• Manages operations to meet customer deadlines.
• Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems.
• Organizes and structures team/department.
• Oversees budgeting/financial administration, functional administration, and staff management.

Skills

Operations management

P&L responsibility

High-volume logistics

Multi-account coordination

Staff motivation under pressure

Education

Bachelor's Degree

Tools

MS Office

Excel

PowerPoint

Word

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We're one of the world's largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary:

This position develops, implements, and leads successful customer operations. This position directs and controls activities in multiple facilities with complex accounts and large numbers of employees to ensure efficient and economical processes for storing and distributing inventory. This position monitors volume for respective clients, ensures contract compliance, and is typically responsible for meeting a revenue plan.

Responsibilities:

• Develops and monitors operational goals and plans.
• Sets priorities and coordinates with various functions to improve efficiency.
• Manages operations to meet customer deadlines.
• Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems.
• Organizes and structures team/department.
• Oversees budgeting/financial administration, functional administration, and staff management.

Required Qualifications:

• 5-7 years of operations experience in a high-volume warehouse, manufacturing, or logistics/distribution environment, including 3-5 years of operations management experience with P&L responsibility.

Preferred Qualifications:

• Bachelor's Degree or International equivalent - Preferred
• Experience with implementations or systems customization and working with multiple accounts/facilities
• Ability to prioritize and multi-task in fast-paced work environment
• Ability to motivate and manage staff, especially under pressure
• Demonstrates flexibility, diplomacy and facilitation skills
• Ability to manage customer relationships resulting in high levels of customer satisfaction
• Possesses strong background in ecommerce
• Proficient in Microsoft Office Word, PowerPoint, and Excel

Working Hours

This will be discussed during interviews.

Job Level

84 - Mid Manager

Job Grade

302

Deadline to Apply

November 11, 2026, at 11:59 PM (AZ time)

Employee Type

Permanent

Other Criteria

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.