Supervisor, Warehousing

United Parcel Service, Inc.; Shepherdsville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

UPS is seeking a Warehouse Operations Leader to drive efficiency in a fast-paced distribution environment. You will oversee up to 25 frontline employees, coach staff, and ensure safety, service, and productivity targets are met.

The role requires proactive communication with customers and cross-functional teams. Preferred candidates hold a Bachelor's degree and have solid experience in labor planning and operational metrics.

Qualifications

• At least 3 years of warehouse operations management experience with frontline staff.
• Strong communication, customer service, and problem-solving skills.
• Ability to manage labor costs, staffing, and operational metrics.
• Proven ability to work independently and adapt to changing business needs.

Responsibilities

• Lead projects and processes of moderate complexity and small teams.
• Independently manage warehouse operations to meet service, safety, productivity, and quality goals.
• Oversee labor costs and workforce planning for up to 25 employees.
• Communicate with customers, address concerns, resolve issues, and maintain relationships.
• Adapt to changing customer needs and optimize operational performance.

Skills

Warehouse leadership

Team supervision

Customer service

Operational metrics

Education

Bachelor's degree

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary: This position leads projects and processes of moderate complexity and may lead small teams. Prioritizes tasks within the team, collaborates with cross-functional partners, and coordinates operational activities to meet business objectives. Provides guidance and support to team members with less experience and serves as a resource for colleagues. This position is responsible for independently managing warehouse operations, ensuring service, safety, productivity, and quality goals are achieved. Manages labor costs and workforce planning while optimizing operational efficiency. Oversees a workforce of up to 25 employees, including coaching, development, performance management, and daily work direction. The ideal candidate is comfortable communicating directly with customers, addressing concerns, resolving issues, and maintaining strong customer relationships. Flexibility and adaptability are essential to meet changing customer needs and operational demands. This role requires the ability to solve complex operational challenges using subject matter expertise. The incumbent leverages knowledge and experience to influence outcomes, support decision-making, and improve operational performance. The position directly impacts customer, operational, project, and service objectives, with work aligned to team and department goals.

Required Qualifications:

• At least 3 years of warehouse operations management experience, including direct leadership of frontline employees in warehouse, distribution, or logistics settings.
• Strong communication, customer service, and problem-solving skills.
• Ability to manage labor costs, staffing, and operational metrics.
• Proven ability to work independently and adapt to changing business needs.

Preferred Qualifications:

• Bachelor's degree

Other Criteria:

• Job Grade: 201
• Shift / Typical Working Hours: 2:00 PM - 2:00 AM.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.