Distribution Operations Manager

FTZ Fritz; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

UPS is seeking a mid to senior Operations Manager in the United States to lead customer operations across multiple facilities, ensuring efficient storage and distribution and meeting a revenue plan.

The role directs teams, sets priorities, and collaborates with cross-functional units to improve performance; requires 5–7 years in logistics with P&L responsibility and a Bachelor’s degree. UPS offers a stable career path in a global logistics network.

Qualifications

• 5-7 years of operations experience in high-volume logistics or warehousing.
• 3-5 years of operations management with P&L responsibility.
• Bachelor’s degree or international equivalent.

Responsibilities

• Develops and monitors operational goals and plans.
• Sets priorities and coordinates with functions to improve efficiency.
• Manages operations to meet customer deadlines.
• Develops and executes account plans, cross-sells, and reports financial performance.
• Organizes and structures team and department.
• Oversees budgeting, administration, and staff management.

Skills

Operations management

P&L responsibility

Cross-functional collaboration

Customer relationship management

MS Office (Word, PowerPoint, Excel)

Education

Bachelor’s Degree or International equivalent

Tools

Microsoft Office Suite

Job description

Job Description

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary

This position develops, implements, and leads successful customer operations. This position directs and controls activities in multiple facilities with complex accounts and large numbers of employees to ensure efficient and economical processes for storing and distributing inventory. This position monitors volume for respective clients, ensures contract compliance, and is typically responsible for meeting a revenue plan.

Responsibilities

• Develops and monitors operational goals and plans.
• Sets priorities and coordinates with various functions to improve efficiency.
• Manages operations to meet customer deadlines.
• Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems.
• Organizes and structures team/department.
• Oversees budgeting/financial administration, functional administration, and staff management.

Required Qualifications

• 5-7 years of operations experience in a high-volume warehouse, manufacturing, or logistics/distribution environment, including 3-5 years of operations management experience with P&L responsibility.

Preferred Qualifications

• Bachelor’s Degree or International equivalent
• Preferred Experience with implementations or systems customization and working with multiple accounts/facilities
• Ability to prioritize and multi-task in fast-paced work environment
• Ability to motivate and manage staff, especially under pressure
• Demonstrates flexibility, diplomacy and facilitation skills
• Ability to manage customer relationships resulting in high levels of customer satisfaction
• Possesses strong background in ecommerce
• Proficient in Microsoft Office Word, PowerPoint, and Excel

Working Hours

This will be discussed during interviews.

Job Level

84 - Mid Manager

Job Grade

302

Deadline to Apply

November 11, 2026, at 11:59 PM (AZ time)

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria: UPS is an equal opportunity employer.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company History

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.