Distribution Manager RMX

Amrize; Metairie (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) pre-tax

Roth after-tax savings

Employee Stock Purchase Plan

Medical, Dental, Disability and Life

Paid time off

Parental Leave

Educational Assistance

Dress for your day

Job summary

Amrize North America Inc. is seeking a Distribution Manager RMX to lead a seasoned team within the Ready Mix Concrete organization, balancing service excellence with cost efficiency in a fast-paced environment.

You will coordinate between plant, field, drivers, and dispatch, resolve complex customer situations, and drive on-time deliveries while ensuring safety and adherence to policies. Experience in SAP and at least five years in dispatch or customer service is required.

Qualifications

• 5+ years of dispatch/customer service experience.
• Supervisory experience preferred.
• SAP experience and strong computer skills (Excel, Word, Project).

Responsibilities

• Lead and manage the Dispatch Center team for on-time delivery and accuracy.
• Coordinate between plant, field, drivers, and dispatch center with clear communication.
• Analyze customer service data to identify and implement improvement opportunities.
• Ensure safety, compliance and policy adherence within the department.
• Resolve complex customer service issues and escalations with timely, accurate resolutions.

Skills

SAP

Excel

Word

Project

Education

Bachelor's degree

High school diploma or equivalent

Job description

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COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

We’re seeking a Distribution Manager RMX who’s ready to put your skills to work on projects that matter — and build a career with a company that’s building North America.

ABOUT THE ROLE

The Distribution Manager will lead a seasoned team within the Ready Mix Concrete organization supporting a growing customer-centric culture while balancing cost efficiency and the needs of an on-time delivery-based customer. You will be expected to provide leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes. Candidates must possess the ability to facilitate communication between the plant, field, drivers, and dispatch center with accuracy and timeliness, all while managing the day-to-day activities within the distribution center within the framework of established policies and procedures.

WHAT YOU'LL ACCOMPLISH

• Ensure all customer service activities support the strategic objectives of the organization.
  Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity.
• Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of
  Provide excellent customer service to internal and external customers. Exceeds customer expectations.
• Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day
  oversight for Dispatch Center team.
• Works with the Regional Sales team to enhance the communications and service leading to increased
  sales and improved service
• Analyze customer service related information and evaluate the results to choose the best resolution and
  alternatives to customer service challenges, and to identify opportunities to improve the customer service
  experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers,
  Materials Performance (Quality) and Credit Collections personnel.
• Seek opportunities for continuous process improvement ideas and potential cost savings.
  Ability to perform cost analysis to ensure optimal source is utilized.
• Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to
  deliver maximum results.
• Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring.
  Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory
  responsibilities for staff including selection, hiring, training, performance evaluation, corrective action,
  promotional recommendations and work schedules.
• Communicates and implements new and existing policies and procedures to staff within the department.
• Coordinates with other departments to resolve issues involving customer service and dispatch.
• Ensure that safety, compliance and environmental requirements are followed within the department.
• May perform customer service and dispatch activities to ensure that customer requirements are satisfied.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and
  environmental policies in all work environments and areas. Promote a culture of safety and exhibit these
  behaviors.

WHAT WE’RE LOOKING FOR

Education: High school diploma or equivalent or 5 years of equivalent experience
Additional Education Preferred: Bachelor's degree
Field of Study Preferred: Required Work Experience: Minimum of 5 years of dispatch/customer service experience. Previous supervisory experience preferred.
Required Training/Certifications:
Required Technical Skills: SAP experience, Computer skills, including Excel, Word, Project, etc.

Additional Requirements:

• Demonstrated good judgment and discretion.
• Strong organizational skills with a focus on accuracy.
• Able to follow established processes and/or document new processes.
• Ability to work under pressure to meet critical deadlines all the while being detailed-oriented.
• Excellent customer service skills and ability to function as part of a team.
• Works cooperatively with other employees, customers, clients, and the public.
• Able to handle multiple responsibilities at one time and must be able to deal effectively with people using afacilitative approach.
• Excellent oral and written communication skills.
• Strong leadership and demonstrated problem-solving skills as well as excellent time managementand projectmanagement skills.
  Bi-lingual (Spanish) may be desired.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved
  Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable
  law, employees that are required to wear respirators must be clean shaven where the respirator seal
  meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [e-mail] . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

PROTECT YOURSELF FROM RECRUITMENT FRAUD

The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy