Distribution Customer Service Specialist

Automatic Data Processing, Inc.; La Vergne (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Cust Svc Professional for its Distribution Customer Service team in La Vergne, TN. The role focuses on processing customer orders, resolving issues, and communicating status and delays effectively to customers.

You will work with distribution-related production departments, monitor orders, and provide support to the Customer Service Department. A four-year business-related background is preferred, with strong communication and teamwork skills.

Qualifications

• Requires above average computer skills and CSR responsibilities.
• Must have demonstrable communication skills.
• Ability to work with little supervision and be proficient in CSR tasks.

Responsibilities

• Review customer orders and resolve issues promptly.
• Communicate order status and potential delays to customers.
• Enter, track and resolve customer complaints; provide input on process improvements.
• Provide daily status reports and assist in training other employees.

Skills

Computer skills

Softeon experience

Communication skills

CSR responsibilities

Education

Bachelor's degree preferred

Tools

Softeon system

Job description

Automatic Data Processing, Inc. is seeking a Cust Svc Professional for its Distribution Customer Service team in La Vergne, TN. The role focuses on processing customer orders, resolving issues, and communicating status and delays effectively to customers.

You will work with distribution-related production departments, monitor orders, and provide support to the Customer Service Department. A four-year business-related background is preferred, with strong communication and teamwork skills.