Distribution Customer Service

Godshall Recruiting; Mauldin (SC); On-site; USD 45,000 - 50,000; Full time

Job summary

Godshall & Godshall Personnel Consultants, Inc. seeks a Direct Hire Customer Service / Account Manager to oversee assigned customer accounts from order entry to delivery, acting as the primary contact to customers and coordinating with internal teams for successful fulfillment.

The role requires 3+ years in customer service/account management for large retailers, with knowledge of logistics and inventory management, plus proficiency in MS Office, Excel, EDI and ERP systems.

Qualifications

• 3+ years of customer service/account management experience (for large national retailers).
• Experience in logistics and inventory management.
• Proficiency with Microsoft Office, Excel, EDI and ERP systems.

Responsibilities

• Oversee assigned customer accounts from order entry through delivery and follow-up support.
• Act as the primary contact for customers by providing updates and resolving concerns.
• Review and process orders (pricing, inventory, shipping, customer requirements).
• Collaborate with internal teams and external partners to ensure order fulfillment and satisfaction.
• Monitor compliance, portals, routing guides, and procedures; support reporting and continuous improvement.

Skills

customer service

account management

logistics

inventory management

communication

problem-solving

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Excel

EDI

ERP systems

Job description

Salary: $45K - $50K

Enjoy building strong customer relationships while managing complex orders from start to finish. Thrive in a fast-paced environment where organization, communication, and problem-solving are key to success. Work well across multiple departments to ensure customers receive outstanding service and support.

What your future day will look like:

Oversee assigned customer accounts throughout the entire order process, from order entry through final delivery and follow-up support. Act as the primary contact for customers by providing updates, answering questions, and resolving account-related concerns. Review and process orders while verifying pricing, inventory, shipping details, and customer-specific requirements. Partner with internal teams and external business partners to ensure efficient order fulfillment and customer satisfaction. Monitor account compliance requirements, customer portals, routing guides, and operational procedures. Assist with reporting, returns, credits, documentation, and continuous improvement initiatives that enhance service and efficiency.

Type

Direct Hire

To be a champion in this role, you will need:

• Associate's or Bachelor's degree preferred, equivalent experience considered.
• 3+ years of customer service/account management (for large national retailers), logistics and inventory management.
• Proficiency with Microsoft Office, Excel, EDI and ERP systems.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.