Distributed Computer Systems Analyst - 65000044

Science Technology Engineering And Mathematics; Tallahassee (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Science Technology Engineering And Mathematics seeks an IT Support Specialist to provide enterprise systems support for the Department of Elder Affairs headquarters and field offices. This role requires in-office work in the served area.

You will troubleshoot hardware, configure software, ensure network connectivity, and manage technical accounts for staff, collaborating with the IT team in a fast-paced environment.

Qualifications

• Ability to troubleshoot electronic computing equipment and various applications/software
• Ability to communicate clearly orally and in writing
• Ability to work collaboratively and independently in a fast-paced environment
• Knowledge of ticketing systems and IT service management processes
• Ability to maintain composure in high-stress situations and pay attention to detail

Responsibilities

• Provide enterprise systems support to the Department of Elder Affairs headquarters and field office staff.
• Troubleshoot hardware issues and perform software configuration tasks.
• Manage network connectivity and related IT infrastructure.
• Handle technical account management for user groups and departments.

Skills

Troubleshooting

Clear communication

Collaborative work

ITSM knowledge

Stress management

Job description

This position provides enterprise systems support to the Department of Elder Affairs headquarters and field office staff, including hardware troubleshooting, software configuration, network connectivity, and technical account management. The role sits within the Bureau of Information Technology and requires in-office work in the area served.

Key qualifications:

• Ability to troubleshoot electronic computing equipment and various applications/software
• Ability to communicate clearly orally and in writing
• Ability to work collaboratively and independently in a fast-paced environment
• Knowledge of ticketing systems and IT service management processes
• Ability to maintain composure in high-stress situations and pay attention to detail