Distance Learning Support Technician, Darden School of Business (FWS possible) (Student Wage)

University of Virginia; Charlottesville (VA); Sur place; USD 21 000 - 23 000; Temps partiel

Résumé du poste

The University of Virginia's Darden School of Business is hiring a part-time Distance Learning Support Technician in Charlottesville, VA. The role provides technical support for live online learning programs, with evening hours from 5:30 PM to 9:30 PM, Monday through Thursday.

Responsibilities include setting up studios, recording and posting classes, live troubleshooting for remote students and instructors, training staff, and ongoing AV/IT support to improve the student experience.

Qualifications

• Experience supporting A/V equipment and online conferencing software.
• Ability to setup/troubleshoot professional audio/video equipment.
• Troubleshooting Windows/Mac operating systems and mobile platforms.
• Typing speed of at least 40 words per minute.
• Excellent communication and customer service; able to teach technical features.
• Ability to manage multiple tech support conversations simultaneously.
• Willingness to learn new technology processes and techniques.
• Creative problem solving combining technical and project management skills.

Responsabilités

• Set up equipment and tests for primary and backup studios.
• Record and post online classes to the learning management system.
• Provide online class support with live troubleshooting for remote students and instructors.
• Train faculty and students in one-on-one sessions.
• Monitor and update studio hardware and software; seek efficiency improvements.
• Identify technologies to enhance current infrastructure and future experiences.

Connaissances

A/V support

Online conferencing

Windows troubleshooting

Mac troubleshooting

Typing 40 WPM

Clear communication

Customer service

Multitasking

Tech training

Formation

Current UVA student

Description du poste

The Darden School of Business has an opportunity for a part-time Distance Learning Support Technician to join its team in Charlottesville, VA. This position provides technical support for our live evening online learning programs including our professional degree program's distance learning classes. Working hours will occur between 5:30 PM and 9:30 PM, on Monday through Thursday.

• Open to all UVA undergraduate and graduate students eligible for student employment.
• This position is open to being a Federal Work Study position but it is not required.

Responsibilities Include:

• Web Conferencing
  • Set up equipment and tests for primary and backup studios.
  • Record and post on-line classes to the learning management system.
  • Provide online class support to include live troubleshooting for remote students and faculty instructors and training to students between class sessions.
  • Proactively review software and hardware to seek ways to continually enhance the student and faculty experience.
  • Provide training to faculty in one-on-one sessions.
• IT Support
  • Continually monitor and update studio and technician hardware and software.
  • Identify technologies that can make current infrastructure more efficient or could enhance future experiences.
  • Gather valuable feedback from our diverse clientele to see how technology improvements can offer solutions to current challenges.
• Preferred qualification :
  • Experience supporting A/V equipment and on-line conferencing software.
  • Ability to setup/troubleshoot professional audio video equipment .
  • Skilled in troubleshooting Windows/Mac operating systems and mobile platforms.
  • Ability to type a minimum of 40 words per minute.
  • Excellent communications and customer service skills. The ability to communicate and teach technical features to a non-technical audience is critical.
  • Ability to manage multiple tech support conversations simultaneously.
  • Quickly learn and implement new technology processes and techniques.
  • Adeptly provide unique and/or creative solutions utilizing both technical abilities as well as project management.
• Hourly rate: $15.00 - $17.00 based on experience.

MINIMUM REQUIREMENTS

Education: Current UVA student
Experience: None
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.