Disruption Designer

steampunk; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

steampunk in the United States seeks a Disruption Designer to guide government clients through our Design Intelligence framework and deliver human-centered solutions.

You will lead discovery sessions, create journey maps and service blueprints, and collaborate with cross-functional teams in an Agile setting.

Qualifications

• Ability to obtain a U.S. government Public Trust Security Clearance.
• 4+ years of experience in human-centered design, service design, and/or customer experience design.
• Current portfolio demonstrating ideology, methods, tools, skills, and craft.
• Thorough knowledge of primary and secondary research including stakeholder and user interviews, design-thinking and co-creation workshops.

Responsibilities

• Participate in discovery to understand client mission and goals, stakeholders, users, ecosystems, and journeys.
• Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypotheses.
• Synthesize research and data to communicate insights and inform strategy, service, and experience improvements.
• Create journey maps, service blueprints, personas, and roadmaps for organizational improvements.
• Collaborate and communicate user needs on a cross-functional team within an Agile environment.
• Ensure all deliverables across projects are produced at the highest quality.

Skills

Human-centered design

Service design

Customer experience design

User research

Agile / Scrum

Stakeholder interviews

Workshop facilitation

Clear communication

Education

Bachelor's in HCD or Service Design

Tools

Adobe Creative Suite

Mural

Lucidchart

Job description

Overview

As a Disruption Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

Responsibilities

• Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
• Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis

• Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
• Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
• Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications

• Ability to obtain a U.S. government Public Trust Security Clearance
• 4+ years of experience in human centered design, service design, and/or customer experience design
• Current portfolio demonstrating ideology, methods, tools, skills, and craft
• Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints

• Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
• Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
• Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
• Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
• A natural curiosity for solving problems coupled with strong analytical skills

• A collaborative nature with excellent written communication and presentation skills
• Experience working in a project-based environment
• Degree or equivalent experience in HCD, and/or service design

Bonus Points

• Previous work experience in or with the federal government
• Previous work experience as a consultant