Disruption Designer

UNAVAILABLE; McLean (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

UNAVAILABLE is seeking a Disruption Designer in the United States (McLean, VA) to guide government clients through our Design Intelligence framework, emphasizing human-centered design and change management. You will engage stakeholders, frame problems, and craft actionable plans to enable transformation and adoption.

You will lead discovery, run workshops, synthesize insights, and develop communication and training plans.

Qualifications

• Ability to obtain a U.S. government Public Trust Security Clearance.
• 4+ years of experience in change management.
• Experience in current state assessments, future state visioning and communication planning.
• Experience conducting user and stakeholder interviews and synthesizing data into personas, action, and training plans.
• Strong written communication and presentation skills.
• Experience working in a project-based environment.
• Degree or certification in change management.

Responsibilities

• Participate in all aspects of discovery to understand client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives.
• Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance.
• Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shapetransformation and change enablement.
• Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers.
• Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement.
• Develop, deploy, and measure key performance indicators for transformation and adoption.
• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment.
• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations.
• Ensure all deliverables across a variety of projects are produced at the highest quality.

Skills

Change management

Stakeholder interviews

Data synthesis

Communication

Agile environment

Analytical skills

Collaboration

Education

Degree or certification in change management

Job description

Overview

As aDisruption Designer, you will be responsible for guiding government clients through our Design Intelligence™framework;incorporating human-centeredand design thinkingmethods tofocus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance.

Responsibilities

• Participatein all aspects of discovery tounderstandclient missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program, project, and transformationobjectives
• Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements anddeterminechange readinessand areas ofresistance
• Synthesizeresearchanddataand craft compelling storiesand presentationsto communicate insightsand recommendationsthat will shapetransformation andchange enablement
• Develop and deploy communication plans, pilot plans, and training plansin partnership with key stakeholders and their customers
• Developand deploychange management plans that articulate actionable recommendations for organizational and workflow improvement
• Develop, deploy, and measure key performance indicatorsfortransformation andadoption
• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environmentand understand howchange managementshould be integrated into technological considerations
• Ensureall deliverables across a variety of projectsare produced at the highest quality

Qualifications

• Ability to obtain a U.S. government Public Trust Security Clearance
• 4+ years of experience inchange management andwell-versedinchangemanagement best practices and models
• Demonstrated experience in current state assessments,future statevisioningand communication planning
• Demonstrated experienceconductinguserand stakeholder interviews and synthesizing data and insights into personas, action, and training plans
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Experience workingin aproject-based environment
• Degree, equivalent experience, and/or certification in change management

Bonus Points

• Previouswork experience in or with the federal government
• Previouswork experience as a consultant
• Experience inHuman-Centered Design / Customer ExperienceDesign
• Experience working on multi-disciplinary, cross-functionalteams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects
• Experience working within an Agiledeliveryframeworkincluding writing user stories and story pointing
• Ability to obtain DOD tier 3 clearance