Disputes Specialist: Reg E & Customer Support

First Bank & Trust; Brookings (SD); On-site; USD 38,000 - 46,000; Full time

Job summary

First Bank & Trust in Brookings, SD is seeking a Dispute Specialist to join an autonomous team. You will be a key contact for dispute resolutions, ensuring strict adherence to Regulation E and related Visa/ACH rules, supporting both employees and customers.

The role requires an associate degree in a business field and two years of related experience, strong customer service, attention to detail, and the ability to work independently or onsite as part of a team to meet deadlines.

Qualifications

• Associate degree in a business-related field with two years of related experience.
• Strong customer service skills and ability to meet deadlines.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Research Regulation E rules for disputed transactions.
• Respond to customers within Regulation E timeframes.
• Coordinate with vendors on Reg E software changes.
• Escalate issues to FRAML and supervisor when needed.
• Support process improvements and operational efficiency.
• Perform quality checks and update department procedures annually.
• Assist frontline staff to expedite resolutions.

Skills

Customer service

Attention to detail

Problem solving

Teamwork

Education

Associate degree in Business

Job description

First Bank & Trust in Brookings, SD is seeking a Dispute Specialist to join an autonomous team. You will be a key contact for dispute resolutions, ensuring strict adherence to Regulation E and related Visa/ACH rules, supporting both employees and customers.

The role requires an associate degree in a business field and two years of related experience, strong customer service, attention to detail, and the ability to work independently or onsite as part of a team to meet deadlines.