Disputes Specialist

bankeasy; Sioux Falls (SD); On-site; USD 25,000 - 34,000; Full time

Job summary

First Bank & Trust is seeking a disputes specialist to handle Regulation E related disputes, ACH and ATM/POS issues, and customer inquiries in a timely, accurate manner. You will work with vendors on Reg E software and keep supervisors informed of trends while maintaining high standards of customer service.

The role emphasizes compliance with rules, collaborative teamwork, and ongoing process improvements to enhance efficiency and accuracy in dispute handling.

Qualifications

• Associate's degree in a business-related field and two years of related experience or equivalent.
• Above-average customer service skills and ability to work independently or in a team to meet deadlines.
• Aptitude for detail, accuracy, and problem solving in dispute resolution contexts.

Responsibilities

• Research, investigate, track, and follow Regulation E rules for disputed transactions.
• Demonstrate accuracy and orderliness in handling ACH and ATM/POS disputes within Regulation E timeframes.
• Coordinate with vendors regarding Reg E software and process changes.
• Keep FRAML and Supervisor informed of trending issues and escalations.

Skills

Customer service

Attention to detail

Problem solving

Independent worker

Education

Associate's degree in business

Tools

Reg E software

Visa/ACH rules knowledge

Job description

Job Description:

This person works as part of a n autonomous team and is a key contact related to dispute situations and resolution s for F irst Bank & Trust . This includes understanding and adhering to dispute Rules and Regulations and providing support for both employees and customers .

Qualifications

Qualific ations: This person should have an a ssociate's degree in a business-related field plus two years of related experience or the equivalent . Above average customer service skills and the ability to work independently , as well as part of a team , to complete a variety of tasks while meeting deadlines . This person should have an aptitude for detail and accuracy and possess problem solving skills .

Principal Responsibilities

• Research, investigate, track , and follow all Regulation E r ules , including working knowledge around Visa and the ACH Rules for handling disputed transactions.
• De monstrat e accuracy, thoroughness , and orderliness in working ACH disputes and ATM/POS disputes. Respond to customers in accordance with Regulation E timeframes .
• Work with vendors when appropriate regarding Reg E Software and process changes.
• Keep FRAML and Supervisor informed of trending issues to be further researched ; they are also your contact point for escalated situations.
• Be engaged with C ontinuous Improvement initiatives to contribute to process improvement s , operational efficienc ies , and superior custom er service.
• Perform quality checks of all critical, key daily functions within the department and respond to department emails as appropriate . Assist in reviewing, maintaining , and updating department procedures annually, at a minimum. Strengthen team dynamics by participating in cross -training efforts as needed.
• Be a resource for customers and employees throughout the organization for dispute questions and situations in which Banking Operations supports. Respond to customer inquiries and requests in a timely manner ; assisting frontline staff promptly to expedite resolutions to customer issues.
• Contribute to and support Operational programs. Be familiar with and practice the " Be t he 1" p rinciples. Actively pursue developmental opportunities as discussed in one-on-ones and/or annual performance review s .
• Comply with laws, regulations, and policies that i mpact the business, keeping the supervisor and department manager apprised of potential issues or areas of concern.
• Act in accordance with F BT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training.

Compensation Grade

Hourly Grade 4

First Bank & Trust is an Equal Opportunity, All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement . Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail] .