Disputes Specialist

Fishback Financial Corporation; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

First Bank & Trust is seeking a dispute specialist to join an autonomous team. You will be the key contact for dispute situations, handling research, inquiries, and resolutions in line with Regulation E, Visa, and ACH rules.

You will support both employees and customers and contribute to improvements in processing and service levels. You will ensure timely customer responses, participate in compliance training, and collaborate with internal teams to strengthen operations and customer

Qualifications

• Associate's degree in a business-related field and 2+ years of related experience.
• Strong customer service skills and ability to meet deadlines.
• Aptitude for detail, accuracy and problem solving.

Responsibilities

• Research, investigate, track, and follow Regulation E rules for disputes.
• Handle ACH and ATM/POS disputes with accuracy and orderliness.
• Respond to customers within Regulation E timeframes.
• Coordinate with vendors on Reg E software and process changes.
• Keep supervisors informed of trends; assist in process improvements.
• Conduct quality checks of daily department functions and respond to emails.
• Review and update department procedures annually; support cross-training.
• Be a resource for dispute questions across the organization.

Skills

Customer service

Dispute resolution

Detail-oriented

Problem solving

Independence

Teamwork

Education

Associate's degree in business-related field

Job description

Job Description:

This person works as part of an autonomous team and is a key contact related to dispute situations and resolutions for First Bank & Trust. This includes understanding and adhering to dispute Rules and Regulations and providing support for both employees and customers.

Qualifications:

This person should have an associate’s degree in a business-related field plus two years of related experience or the equivalent. Above average customer service skills and the ability to work independently, as well as part of a team, to complete a variety of tasks while meeting deadlines. This person should have an aptitude for detail and accuracy and possess problem solving skills.

Principal Responsibilities:

Research, investigate, track, and follow all Regulation E rules, including working knowledge around Visa and the ACH Rules for handling disputed transactions. Demonstrate accuracy, thoroughness, and orderliness in working ACH disputes and ATM/POS disputes. Respond to customers in accordance with Regulation E timeframes. Work with vendors when appropriate regarding Reg E Software and process changes. Keep FRAML and Supervisor informed of trending issues to be further researched; they are also your contact point for escalated situations. Be engaged with Continuous Improvement initiatives to contribute to process improvements, operational efficiencies, and superior customer service. Perform quality checks of all critical, key daily functions within the department and respond to department emails as appropriate. Assist in reviewing, maintaining, and updating department procedures annually, at a minimum. Strengthen team dynamics by participating in cross‑training efforts as needed. Be a resource for customers and employees throughout the organization for dispute questions and situations in which Banking Operations supports. Respond to customer inquiries and requests in a timely manner; assisting frontline staff promptly to expedite resolutions to customer issues. Contribute to and support Operational programs. Be familiar with and practice the "Be the 1" principles. Actively pursue developmental opportunities as discussed in one‑on‑one and/or annual performance reviews. Comply with laws, regulations, and policies that impact the business, keeping the supervisor and department manager apprised of potential issues or areas of concern. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training.

Compensation:

Grade Hourly Grade 4. First Bank & Trust is an Equal Opportunity, Affneative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].

We invest in our people:

Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community.

Our Benefits:

• Comprehensive Healthcare Benefits. Peace of mind when it comes to you and your family's well‑being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance.
• 401(k) & ESOP Profit Sharing. Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
• Wellness Program. The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
• Education. Student loan repayment assistance program. Tuition reimbursement.
• Robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
• Volunteer Service Hours. Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
• In‑house Childcare & Preschool. Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

Our Culture:

We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board.

Work for us:

Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.