Disputes Resolution Specialist — Mortgage & Consumer

U.S. Bank; Oshkosh (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Parental leave

Sick leave

Job summary

U.S. Bank is seeking a detail-oriented professional to investigate consumer report disputes and provide recommended resolutions. You will ensure compliance with internal policies and regulatory guidelines while using multiple case management tools.

The role requires working from a U.S. Bank location three days a week, with strong emphasis on analytical thinking, communication, and excellent customer service skills.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–4 years of administrative support activities.
• Develop knowledge of the operational area, products, and regulations.
• Strong attention to detail and communication abilities.

Responsibilities

• Investigate consumer report disputes and provide recommended resolutions.
• Ensure compliance with internal policies and regulatory guidelines.
• Use case management tools to process disputes and track progress.
• Communicate effectively with customers and stakeholders.

Skills

Dispute resolution

Analytical skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree, or equivalent work experience

Tools

ALS

Hogan

LeaseMaster

DebtManager

MSP

LDRS

Vendor portals

Case management systems

Job description

U.S. Bank is seeking a detail-oriented professional to investigate consumer report disputes and provide recommended resolutions. You will ensure compliance with internal policies and regulatory guidelines while using multiple case management tools.

The role requires working from a U.S. Bank location three days a week, with strong emphasis on analytical thinking, communication, and excellent customer service skills.