Mortgage Customer Specialist

U.S. Bank; United States; On-site; USD 27,552 - 36,354; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Sick leave accrual

Job summary

A leading financial institution is seeking a Mortgage Customer Specialist to manage mortgage loan requests and ensure compliance with guidelines. The ideal candidate has a high school diploma, two to three years of relevant experience, and strong problem-solving and communication skills. This position requires effective multitasking in a customer-centric environment and offers competitive benefits.

Qualifications

• Two to three years of job-related experience in mortgage processing.
• Good knowledge of loan processing and closing policies.
• Ability to work an Eastern Time Zone schedule.

Responsibilities

• Complete mortgage loan requests accurately and timely.
• Act as a liaison between customers and mortgage loan originators.
• Ensure compliance with all regulatory and investor guidelines.

Skills

Effective problem-solving skills

Effective verbal and written communication

Ability to manage multiple tasks

Education

High school diploma or equivalent

Tools

Automated underwriting system

Job description

Overview

Mortgage Customer Specialist at U.S. Bank — responsible for the timely and accurate completion of mortgage loan requests, acting as liaison between customers, mortgage loan originators and various third parties. Compiles, prepares and processes mortgage loan files from application through closing. Assures compliance with bank, regulatory and investor guidelines and customer service standards.

Basic Qualifications

• High school diploma or equivalent
• Two to three years of job-related experience

Preferred Skills/Experience

• Effective problem-solving and decision-making skills
• Ability to produce results in a fast paced, production-oriented and customer-centric role
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Effective verbal and written communication skills
• Good knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority
• Experience with Portfolio and Conventional Loans
• Ability to work Eastern Time Zone schedule

Disability Accommodations

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Other Compliance

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

Note: E-Verify information is provided below for applicants in facilities where required. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system. Learn more about the E-Verify program.

Pay Range: $20.00 - $26.39

Posting may be closed earlier due to high volume of applicants.